Team Leader - Revenues

Team Leader - Revenues and Benefits

Salary - £44,075 - £49,282 (Grade
7)

Hours - 37

Contract type - full time permanent

Work Style - Flexible

City of Wolverhampton Council is looking to recruit experienced and motivated Revenues and Benefits Team Leaders to play a key role in delivering high quality, customer focused statutory services for our residents and businesses.

As a Team Leader, you will support the effective management of the Revenues and Benefits Service, maximising the collection of income owed to the Council, ensuring timely and accurate administration of Housing Benefit and Council Tax Support, as well as Council Tax, Business Rates and the BID( Business Improvement Districts ) levy. You will also contribute to systems maintenance and service development, while leading a team responsible for one or more of these essential functions.

• Expertise in the determination and assessment of Housing Benefit and Council Tax support claims from all tenure types, specialising in Supported and Temporary Accommodation Claims
• Challenging eligibility for supported housing and evaluating provider eligibility under Housing Benefit regulations
• Representing the service in forums, gateway meetings, and presentations with supported/temporary accommodation providers and stakeholders
• Billing, Assessment and collection of Council Tax, Business Rates and Business Improvement Districts (BID)
• Income collection and debt recovery

This is an exciting opportunity to take a leadership role within a service that makes a real impact across the city. You’ll be central to improving the delivery of services, leading business improvement projects, and helping us enhance quality, increase efficiency, and reduce costs in everything we do.

The role is designated as flexible, meaning your base location will adapt to service needs. You can work from home or from any Council office as required, offering a balance of independence and collaboration.

The successful candidate will demonstrate:

• Experience at a senior level within a revenues or benefits environment
• Strong, detailed working knowledge of the regulatory framework governing Housing Benefit, Council Tax, Business Rates or income collection
• Proven ability to lead, motivate, and develop a team
• A proactive, adaptable approach with the confidence to use your own initiative within delegated authority
• Evidence of ongoing continuing professional development

For more information about the role, please contact
:

Jenny Hoare – jenn

Paul Dainty – paul

For more information about working for our organisation including the culture of the Council, the Council plan and vision, staff equality forums, core HR policies and much more please .

All council roles are allocated to either a fixed, field or flexible work style. Some roles are agile which enable and empower employees to maximise their performance and productivity, whilst maintaining a healthy work life balance. Roles with a fixed workstyle work in a fixed permanent council location. Roles with a field workstyle are usually allocated where employees are required to be out working in the community with a minimum requirement for 'touch down' space at any council location.

Roles with a flexible workstyle have a flexible base location to meet the needs of the business and employees can work from a mixture of home or any council office, partner/client, or external location, as required to meet service requirements.

Please refer to the Job Description for further information on the workstyle assigned to the role you are applying for.

We are committed to building a workforce that is reflective of the diverse community we serve. We want to attract the best applications from people of all backgrounds and underrepresented groups because we strongly believe in adding value through diversity, inclusion, and equality. Our employees enable us to deliver services that are accessible, inclusive, and reflective of Wolverhampton residents.

Our status as a Disability Confident Employer showcases our commitment to people with disabilities or health…