Senior Operations Manager

Overview

• Northampton, United Kingdom
• Swindon, United Kingdom
• Sheffield, United Kingdom
• Dunfermline, United Kingdom
• Bournemouth, United Kingdom
• London, United Kingdom

This position sits within Fraud Operations which is part of our Protect team. They are dedicated to managing economic crime risks and supporting customers who may be affected by fraud.

As a Senior Operations Manager you’ll lead large teams across Fraud Operations, driving performance and ensuring alignment with strategic objectives. Your focus will be on maintaining high service levels, excellent quality and outcomes, and operational efficiency while minimising fraud losses, ensuring a seamless customer experience and operating in a cost focused environment. This will be alongside developing and implementing strategic operational plans and continuously working to improve performance.

We are happy to consider flexible working approaches to help you perform at your best.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you ll spend at least two days per week, or if part time you ll spend 40% of your working time,
based at either our Northampton, Swindon, Sheffield, Dunfermline, Bournemouth or London office. Whilst these locations are where we are primarily looking to fill the role, if you’re an internal applicant based in a different location we would welcome your application and if successful, your hiring manager will provide further details on how this could work for this specific role. You can also find out more about our approach to hybrid working here .

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

Uncompromisingly Customer, whatever our role

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

Access to private medical insurance

A highly competitive pension to help you build a strong foundation for retirement

Access to an annual performance related bonus

Training and development to help you progress your career

A great selection of additional benefits through our salary sacrifice scheme

Life assurance to provide peace of mind for you and your loved ones in the event of your death

Wellhub – access to a range of free and paid options for health and wellness

Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

What you’ll be doing

Every day will look a little bit different as a Senior Operations Manager in Fraud Operations.

You will take ownership of a wide range of responsibilities ensuring customers receive the support they need in line with agreed service levels. You’ll maintain high-quality standards, oversee processes and work to…