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Head of Customer Retention

Remote / Online - Candidates ideally in
Washington, District of Columbia, 20022, USA
Listing for: Humana Inc
Remote/Work from Home position
Listed on 2026-02-09
Job specializations:
  • Management
    Client Relationship Manager, Healthcare Management
Salary/Wage Range or Industry Benchmark: 115200 - 158400 USD Yearly USD 115200.00 158400.00 YEAR
Job Description & How to Apply Below
Position: Head of Customer Retention & Experience
A health insurance firm is seeking an Associate Director for Customer Service & Retention in Washington, DC. This leadership role involves driving strategy and executing customer retention initiatives while fostering an inclusive team culture. The ideal candidate will have a Bachelor's Degree, 5+ years of relevant experience, strong analytical skills, and exceptional interpersonal abilities. The position requires occasional travel and the capacity to adapt in a dynamic organizational environment.

Benefits include comprehensive health plans and a biennial bonus incentive plan.
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