Property Manager

Job Title:

Property Manager (Estates)

Office

Location:

Harlow (CM20)

Working Hours:

37 hours per week
Salary:
Up to £38k (dependent on experience)

FTC: originally for 6 months, then good opportunity to be taken on Perm.

Role Overview

We are seeking an experienced Property Manager (Estates) to oversee a portfolio of residential developments. You will be responsible for delivering exceptional service, ensuring compliance with legal requirements, and maintaining strong relationships with stakeholders.

Key Details

Office/Home-Based:
Hybrid working pattern (office is in Harlow so you will work from home 4 days a week on day in Harlow) Mileage paid 45p per mile
Office Days: 3 days per week
Salary banding:
Up to £38k

Weekly hours: 37hrs

No of office days per week/month: as above

Portfolio

Location(s): MK, Northampton, Bedford and St Neots

No of RMCs: 15

No of RTMs: 1

No of units: 950 total; 770 flats and 160 houses

Experience

Required:

Minimum 2 years in property management; ideally ATPI qualified

Key Responsibilities

Communication & Client Service

Respond to communications promptly (48 hours for written, 24 hours for calls).
Maintain professional correspondence with leaseholders, contractors, and stakeholders.
Provide regular updates to development directors and proactively improve service levels.

Property Management

Manage day-to-day operations across assigned developments.
Ensure smooth handovers between managing agents and maintain accurate development plans.

Legal & Compliance

Interpret and uphold leases and contracts.
Stay updated on legislation and adhere to industry codes of conduct.
Organize and minute AGMs, EGMs, and residents' meetings.

Financial Management

Prepare and present annual service charge budgets.
Liaise with credit control for recovery of service charges.
Monitor financial positions and authorize invoices.
Ensure timely completion and filing of service charge accounts.

Services & Assets

Maintain annual contracts and statutory testing for mechanical/electrical assets (e.g., lifts, gates).
Manage service contracts for cleaning, gardening, and other site services.
Oversee on-site staff, training, and equipment.
Review utility suppliers regularly for best value.

Health & Safety

Keep documentation up to date and ensure compliance.
Address issues raised in reports promptly.

Insurance

Ensure appropriate insurance policies are in place.
Manage valuations and claims for communal areas.

Major Works

Plan and implement major works projects within budget.
Support the Project Management team with execution.

Site Maintenance

Conduct regular site visits and issue reports within 48 hours.
Manage reactive maintenance requests efficiently.

General Duties

Maintain accurate records and databases.
Attend internal meetings and relevant industry exams.
Hold a valid driving licence for site visits