Director, Strategy & Planning - Global Accounts

Overview

Director, Strategy & Planning - Global Accounts

We are seeking an innovative and strategic leader to join our Sales team as the Strategy and Planning Leader for the Corporates customer segment with a focus on global accounts. This role is pivotal in shaping the future of our sales goals and driving initiatives that enhance customer satisfaction, retention, and growth. The ideal candidate will possess a strong strategic mindset, exceptional leadership skills, and a passion for delivering world-class customer experiences.

Location: remote based position, based in the US.

In this opportunity as Director, Strategy & Planning-Global Accounts, you will:

• Strategic Development: Partner with the global accounts leadership team. Lead the creation and continuous improvement of the customer delivery model for the global accounts, ensuring alignment with overall business objectives and customer needs.
• Initiative Leadership: Drive initiatives focused on enhancing sales, retention, and expansion. Collaborate with cross-functional teams to implement strategies that deliver measurable results.
• Performance Analysis: Develop and utilize performance metrics, including functional KPIs, to evaluate the effectiveness of sales and customer initiatives. Use data-driven insights to recommend and implement improvements.
• Customer Success Operations: Develop and execute annual plans, quarterly business reviews, and OKRs, while facilitating leadership meetings and channel communications.
• Collaboration and Influence: Work closely with Sales, Product, Marketing, and other key stakeholders to align customer success strategies with broader company goals. Influence and inspire teams to prioritise customer success.
• Customer Advocacy: Serve as a customer advocate within Thomson Reuters, ensuring that customer feedback and insights are incorporated into product development and service enhancements.
• Team Leadership: Mentor and develop a high-performing team, fostering a culture of excellence, collaboration, and continuous improvement.
• Change Management: Lead change management efforts associated with new customer success initiatives, ensuring seamless adoption and integration.

You're a fit for the role of Director, Strategy & Planning-Global Accounts if you have:

• Bachelor's degree required; MBA or related advanced degree preferred, with 8+ years of experience in sales, customer success, strategy, finance, or planning roles, preferably within a corporate or B2B sector.
• Proven track record of developing and implementing successful customer success strategies.
• Strong analytical skills with the ability to translate data into actionable insights.
• Exceptional communication and interpersonal skills, with the ability to influence and collaborate across all levels of the organization.
• Demonstrated leadership ability, with experience managing and developing high-performing teams.
• Excellent project management and organizational skills.
• Experience working with enterprise-level customers in the B2B space.
• Familiarity with customer success tools and technologies.
• Knowledge of the legal, tax, accounting, or compliance industries is a plus.

• Flexibility & Work-Life Balance: Flex My Way policies, work-from-anywhere option for up to 8 weeks per year, and other supportive arrangements to balance personal and professional responsibilities.
• Career Development and Growth: A culture of continuous learning and skill development with Grow My Way programming and a skills-first approach to grow, lead, and thrive in an AI-enabled future.
• Industry Competitive Benefits: Comprehensive benefits including flexible vacation, mental health days, Headspace access, retirement savings, tuition reimbursement, incentive programs, and wellbeing resources.
• Culture: Global recognition for inclusion and belonging, with values focused on customers, competitive spirit, critical thinking, speed, and collaboration.
• Social Impact: Two paid volunteer days annually and opportunities for pro-bono work and ESG initiatives through the Social Impact Institute.
• Making a Real-World Impact: We support justice, truth, and transparency by helping customers pursue these goals globally.

In the United States, Thomson Reuters offers a comprehensive benefits package including health, dental, vision, disability, life insurance, a 401(k) plan with company match, paid time off, holidays, parental leave, and other optional coverages as described by policy. Base pay varies by location and experience, and may be eligible for an annual bonus based on performance. This job posting will close 03/28/2026.

Thomson Reuters informs the way forward by bringing together trusted content and technology for professionals across legal, tax, accounting, compliance, government, and media. We are an Equal Employment Opportunity Employer committed to a drug-free workplace. We provide reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs where…