Pet Care Operations Manager

What This Role Is

You are the weekday operational lead for Charleston Dog Walker.

You hold the schedule, support the team, and ensure that issues—whether staffing-related, client-facing, operational, or pet-care related—are handled calmly, correctly, and completely. You work independently, make thoughtful decisions in gray areas, and understand both how to resolve situations on your own and when collaboration or escalation is the right next step.

• Team Support & Daily Operations:
  Be available during weekday service hours to support pet care staff in real time.
• Provide calm, knowledgeable guidance around visit issues, pet behavior concerns, safety questions, and unexpected situations.
• Support staff with confidence while recognizing when additional input or guidance is needed.
• Assign, adjust, and manage daily schedules using Precise Petcare.
• Ensure all visits are completed accurately, on time, and documented to company standards.
• Monitor GPS check-ins, visit compliance, and journal quality.
• Arrange coverage for last-minute staff emergencies.
• Conduct staff check-ins, coaching conversations, and performance follow-ups.
• Track onboarding progress and support new hires through early milestones.
• Maintain clear, organized communication through Slack and email.

• Respond promptly and professionally to client emails, texts, and phone calls.
• Comfortably handle phone conversations with clients and staff when needed.
• Handle client questions, concerns, and complaints with clarity, empathy, and confidence.
• Communicate about pets in a way that reflects understanding, care, and professionalism.
• Support scheduling changes, visit requests, and account updates.
• Reinforce trust through consistent, thoughtful communication.

• Track and allocate client tips and bonuses accurately.
• Maintain and update Standard Operating Procedures (SOPs).
• Identify recurring issues or inefficiencies and recommend improvements.
• Maintain spreadsheets, documentation, and internal operational tracking.

This role is a strong fit if you:

• Have hands-on experience caring for animals in a professional, volunteer, or structured care setting — beyond personal pet ownership — and consider pet care an important part of your life.
• Are comfortable guiding others on pet behavior, routines, and safety.
• Take pride in doing work thoroughly and correctly.
• Hold high standards and expect consistency from yourself and others.
• Stay steady and level-headed when multiple issues arise.
• Can triage competing needs and decide what requires action first.
• Communicate clearly and professionally, especially in sensitive situations.
• Are thoughtful enough to seek input when needed and receptive to guidance and feedback.
• Can distinguish between urgent, important, and routine matters — and know when to solve, when to document, and when to escalate.
• Prefer structure, clarity, and follow-through over urgency or improvisation.
• Feel comfortable being trusted with responsibility and ownership.

This role is not a good fit if you prefer fixed shifts, delayed response times, or a role with minimal real-time decision-making.

• Based in or very familiar with the Charleston, South Carolina area, with local knowledge that supports scheduling and staffing decisions, and availability for occasional in-person team meetings as needed.
• Available Monday–Friday with on-call responsiveness between 7:00 a.m.–9:00 p.m. (EST).
• Reliable internet connection, computer, and smartphone.
• Strong working knowledge of:
  • Google Drive (Docs, Sheets, shared folders)
  • Microsoft Excel or Google Sheets
  • Scheduling and task-based software systems
• Comfortable managing spreadsheets, documentation, and internal tracking.
• Tech-savvy and able to learn new systems efficiently.
• Legally authorized to work in the U.S. and able to pass a background check.
• Prior experience in professional pet care, veterinary, animal services, or people management strongly preferred.
• Commitment to a long-term role (minimum 12 months).

• Part-time position averaging approximately 20 hours per week.
• Hourly pay: $22/hour
  • This rate is fixed and non-negotiable
  • Paid for time worked; this is not a salaried role
  • Premium holiday pay applies when applicable
• Paid via direct deposit on the 1st and 16th of each month.
• Fully remote role with meaningful responsibility and autonomy.

Charleston Dog Walker is a professional dog walking and pet sitting company built on trust, reliability, and thoughtful care. We believe calm, consistent operations create better experiences for pets, clients, and staff — and that strong leadership combines competence, care, and collaboration.

If animals are a meaningful part of your life, you take pride in handling things thoroughly and correctly, and you’re someone others can rely on to stay calm, thoughtful, and make good decisions when the day gets busy, we’d love to hear from you.