Regional Volunteer Services Officer

Job Description

We are seeking a Regional Volunteer Services Officer for the American Red Cross of the National Capital and Chesapeake Region. Position is hybrid: 3 days in the office / 2 days in the field or work from home. Can work in the Washington, DC or Baltimore office. This position may be eligible for relocation assistance.

Regional Volunteer Services Officer (RVSO) will oversee efforts and activities of volunteer programs and services to ensure availability of sufficient numbers of volunteers to meet operational needs and objectives. Strengthens and grows programs and services to meet operational needs within resource constraints. The RVSO directs and oversees the work assignments and performance of staff and volunteers. Implements and executes strategy, manages processes, cultivates relationships and ensures coordinated outreach and partnerships within the American Red Cross and external constituents.

Serves as a subject-matter-expert (SME) for assigned area(s) of responsibility.

The RVSO will lead multiple programs/services (e.g., volunteer recruitment and engagement) for a region. Oversees implementation for large-scale single programs/services or multiple smaller-scale programs/services. Provides support, development and leadership guidance to all volunteers.

Lead regional volunteer engagement by connecting communities and partners to meaningful Red Cross service opportunities across disaster response, blood services, and military family programs. Build strong community partnerships, develop volunteer leaders, and foster an inclusive, welcoming volunteer culture.

Ensure volunteer readiness through strategic workforce planning and data-driven systems, enabling effective daily operations and large-scale disaster response. As a member of the Regional Leadership Team, collaborate with senior leaders and lead a team that integrates volunteer engagement into all aspects of regional strategy and mission delivery.

• Develop, implement and execute strategy within area of responsibility to advance volunteer services. Oversee risk management issues specific to volunteer services.
• Lead and empower a team to implement and execute streamlined, flexible, effective programs, activities, systems and processes. Ensure goals are set, monitored and realized including attainment of national standards.
• Responsible for the management of volunteer and paid staff including, but not limited to, hiring, training, coaching, evaluating and managing performance to ensure a well-qualified team and to enhance operational success.
• Design and monitor effective metrics. Collect data and present key performance indicators and updates to management.
• Build relationships and collaborate with internal partners, staff, volunteers, community, and external organizations. Work with internal partners to implement strategies for strengthening the Red Cross brand, ensure communication and a consistent experience for volunteers across all lines of service. Serve as a resource to volunteers and internal partners and lead efforts to maximize involvement, efficiency and institutionalization of volunteer support. Ensure that strategic partnerships are maximized to support relevant lines of service throughout the organization.
• Lead project/program implementations.
• May have budgetary responsibility. May be responsible for grant coordination duties in contract-funded programs.

• Education:
  
  Bachelor's degree required.
• Experience:
  
  Minimum 5 years of related experience.
• Management
  
  Experience:
  
  Minimum of 3 years of supervisory or management experience.
• Skills & Abilities:
  Excellent organizational skills and ability to effectively implement programs. Ability to work on a team. Ability to handle multiple priorities effectively, assimilate information quickly, analyze problems and implement solutions appropriately. Ability to work independently while developing and motivating a functioning team as well as have excellent interpersonal skills in dealing with all levels of staff, volunteers and donors. Excellent oral and written communication skills, including training, presentation and negotiating skills.
• Travel:
  May involve travel.

* Combination of candidate's education and general experience satisfies requirements so long as the total years equate to description's minimum education and general experience years combined (Management experience cannot be substituted).

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30…