Branch Manager - Workers Compensation

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well.

Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

YOU HAVE THE OPPORTUNITY TO:

• Make an impact in helping Gallagher Bassett meet strategic goals, including dedication to delivering excellent customer service and cultivating our culture.
• Collaborate with employees to achieve outstanding outcomes and elevate our expertise in the market.
• Be an advocate of Gallagher Bassett's culture and values inspiring others to reach beyond expectations!
• Play a pivotal role in making progress by building the best team in the business, ensuring precise and consistent execution, and helping evolve the operating model to improve effectiveness and efficiency.

Role specifics:

• Jurisdictions:
  Candidate must have California experience. Other jurisdictions in the branch are TX, AR, UT, AZ, OK, NM and NV.
• Licenses:
  Must be licensed in the states being handled or reciprocal licenses.
• Location:
  
  This role is eligible for fully remote work.

You will do significant work in partnership with our Workers Compensation clients to consistently deliver superior customer service and own outcomes by effectively communicating and embracing new challenges to drive success. Identify the right resources, at the right time and in the right place. Think critically, solve problems, plan and prioritize activities.

HOW WILL YOU AFFECT THE BUSINESS?

• Successfully execute our vision and mission by providing high quality and efficient service.
• Drive adjuster hiring and training to nurture a culture of performance and continuous improvement.
• Define branch goals and motivate performance at the highest level.
• Use Gallagher's technology to enhance team efficiency and quality.
• Actively engage with clients, carriers and brokers in a professional, positive and proactive manner to cultivate relationships.
• Effectively manage multiple competing priorities, identify coaching opportunities and position team members for successful development.

REQUIRED QUALIFICATIONS:

• High School Diploma
• Minimum of 15 years related claims experience
• At least 5 years of supervisory experience
• Appropriately licensed and/or certified in all states in which claims are being handled
• Knowledge of all team member related functions

DESIRED:

• Bachelor's Degree

#LI-Remote

#LI-HS1

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job…