Division Service Manager

Join to apply for the Division Service Manager role at Meyer Lab.

Salary:
Base Salary + annual bonus potential based on performance and growth of your team.

Benefits:
Competitive benefits package, 401(k) with company match, annual leadership retreats, promise of career advancement, home office work arrangement, annual President’s Club trip for top performers, mileage reimbursement, annual sales promo trips.

Meyer Lab is a US‑based industry‑leading chemical manufacturer with a family‑oriented, employee‑friendly environment. We are proud of our talents and experience of our valued employees. Join our team today as a Division Service Manager in the Kansas City metro. As Division Service Manager, you will be responsible for motivating a team of 7–8 service members to exceed expectations and achieve their goals consistently.

You will enhance individual contributor performance through weekly coaching and managing performance.

• Customer Base Expansion – Coach team to drive increased share of wallet with cross‑selling and upselling sales plays while maintaining high levels of customer satisfaction.
• Coaching & Development – Enhance individual contributor performance through ad‑hoc assistance and weekly 1:1 coaching sessions.
• Recruitment & Onboarding – Attract, evaluate, hire, develop, and retain top talent through consistent recruiting, hiring, ongoing coaching, and enablement practices developed in collaboration with revenue operations and enablement teams.
• Churn risk mitigation – Proactively identify and manage underperforming territories; upskill struggling service managers as necessary and reduce the likelihood of customer churn.
• Cross‑functional alignment – Collaborate with sales, service, operations, and enablement leaders to ensure alignment on strategies and tactics; maintain close sales alignment to facilitate smooth customer handoffs.

This position services Iowa, Kansas, Minnesota, and Missouri.

• Minimum of 10+ years of experience in a service management role.
• Previous experience in chemical manufacturing or related industry.
• Demonstrated ability to manage a team and reinforce strategic objectives, cultivate a high‑performance culture, and provide effective coaching to drive results.
• Expertise in customer relationship management and churn risk mitigation throughout the customer lifecycle.
• Excellent communication, presentation, and interpersonal skills.
• Strong organizational and time‑management skills.

Meyer is a US-based chemical manufacturer focused on delivering customized industrial cleaning programs that address customers’ most critical needs. With 45+ years of business, we’re recognized among industrial, flexographic, food processing, transportation, and distribution center users for providing value‑added, premium products and systems. Every individual we add must embody our core values – People, Passion, Performance, Perseverance & Purpose.

Referrals increase your chances of interviewing at Meyer Lab by 2x.

Meyer Lab is an Equal Opportunity Employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.

• Seniority level:
  Mid‑Senior level
• Employment type:
  
  Full‑time
• Job function:
  Other
• Industries:
  Chemical Manufacturing