Account Supervisor, Social Media Strategy & Community Management

Full-Time | Remote (Must reside in AL, AZ, FL, GA, KY, MI, MO, NC, OK, TN, or TX)

Non-Traditional Hours Required

At TruePoint, our product is our people. We’re a seven‑time Inc. 5000 fastest‑growing company and a four‑time Top 100 PR firm in the U.S., known for our commitment to top‑tier talent and meaningful results.

We’re looking for an experienced Account Supervisor, Social Strategy & Community Management to lead and shape engagement strategy across high‑profile social media clients. This role will be both proactive and reactive—strategy, community management, and content development
. You’ll manage a team of Community Managers while owning the development and execution of real‑time engagement, reputation response, content planning, and audience interaction across platforms.

This is a full‑time remote position that follows an Alternative Work Schedule
, including availability for non‑traditional hours (nights, weekends, and holidays). Candidates must reside in AL, AZ, FL, GA, KY, MI, MO, NC, OK, TN, or TX
.

• Lead the strategic development and day‑to‑day execution of community management across high‑profile client accounts, ensuring both proactive and reactive engagement strategies are aligned with brand goals
• Design and implement scalable content and engagement frameworks that elevate brand presence, spark conversation, and build community across platforms
• Manage a team of Community Managers, overseeing tone, timing, and execution to maintain consistency, quality, and strategic relevance
• Monitor cultural trends, platform shifts, and audience behavior in real time, adapting strategy and creative accordingly
• Collaborate with creative, strategy, and analytics teams to inform content calendars, optimize messaging, and deliver insights rooted in performance metrics
• Own escalation protocols, social response matrices, and playbook development for brand‑safe, on‑voice communication
• Act as a client‑facing strategic lead, guiding platform approach, advising on reputation management, and delivering thoughtful reporting that ties engagement to business objectives
• Leverage enterprise tools like Sprinklr
  , Sprout
  , and Khoros to drive publishing, listening, engagement, and reporting at scale

• 6+ years of professional experience in social media, community management, or digital strategy
• 2+ years of experience supervising or leading high‑performing teams
• Strong background in social content development or content strategy is a plus
• Proven ability to build engagement strategies for well‑known brands
• Excellent writing, editing, and communication skills
• Expertise with enterprise social media tools (
  Sprinklr or Sprout preferred
  )
• Flexible availability for evenings, weekends, and holidays
• Bachelor’s degree preferred; agency or brand‑side experience a plus