National Account Manager

Overview

Safer, LLC | We’re not your typical national fire service company — and we’re not looking for a typical candidate.

Safer is a privately held national fire and life safety company serving high profile multi site national clients across the U.S. We work with the country’s most recognized multi-site brands delivering inspections, maintenance, repairs, and emergency service with a focus on transparency, communication, and dependability.

We’re growing fast and we’re looking for a seasoned National Account Manager who understands the urgency, pace and accountability this industry demands. If you’ve managed high-volume, multi-location national accounts and know how to lead a team, this is the role you’ve been waiting for.

You must have the following
. Please do not apply if you do not meet these criteria:

• Fire alarm and/ or fire sprinkler trade knowledge – Strong understanding of systems and related codes.
• Quoting experience – Ability to create quotes for fire alarm and/ or fire sprinkler service, repairs, and deficiencies.
• Experience managing national fire/life safety accounts – Must have managed high-level, multi-site, complex portfolios (e.g., retail, grocery, warehouse, healthcare, etc.).
• Worked for a national fire service company – Prior experience required.
• Client-facing account management experience – Directly responsible for the client relationship and performance.
• US-Based – This is a remote position, but all candidates must be based in the United States.
• Strong communication, follow-through and organization – You must be able to manage multiple moving pieces and lead others toward execution.

Preferred (not required):

• Field experience – Understanding of what happens on-site is a strong plus.
• Certifications – NICET or other relevant certifications preferred but not required.

• Serve as the primary point of contact for your assigned national accounts.
• Build client relationships based on trust, responsiveness and consistent results.
• Ensure work is completed accurately, on time and in compliance with code.
• Quote repairs, service, and deficiencies (especially sprinkler work).
• Manage client KPIs, compliance metrics, and service portals (e.g., Service Channel, FM Pilot).
• Coordinate with dispatch, vendors and technicians to drive results.
• Maintain high levels of communication and follow-through with clients and internal teams.
• Lead a team of internal coordinators and vendors to ensure performance and accountability.

• 5+ years of experience in fire/life safety account management.
• Proven success managing complex, high-visibility client portfolios.
• Fire alarm and/ or Fire sprinkler experience and ability to quote repairs and deficiencies.
• Ability to lead teams and coordinate cross-functional efforts.
• Excellent written and verbal communication skills.
• Proficiency with service portals and dispatch systems.
• Driven, organized, and client-focused.
• Paid relocation package to The Woodlands, Texas
• Health, dental, and vision insurance
• Opportunities for career growth in a fast-paced and expanding company