Manager, Customer Safety Training; Remote Northeast

Overview

Join Our Team! Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. We offer a vast fleet—from pumps to scaffolding to general construction tools—paired with a friendly and knowledgeable staff. Our employees are our greatest asset, and our expertise and service distinguish us from the competition.

We invest in our workforce and offer competitive benefits and extensive on-the-job training for all eligible employees. If you are interested in pursuing a rewarding career, we invite you to review our opportunities!

Position Objective: The Manager, Customer Safety Trainer is primarily responsible for recruiting, coaching and supervising field safety trainers to ensure optimal productivity, and for growing safety training revenue and operating margins for their assigned coverage areas in line with the Strategic Plan.

• District Safety Trainer (DST) Management Responsibilities: Coach trainers to optimize productivity, maximize class sizes, and schedule classes to minimize downtime while meeting or exceeding monthly revenue targets. Use reports, analytics, and observations to identify opportunities.
• Lead and support DSTs in expanding technical and instructional skillsets across a wider range of equipment and course types to strengthen market training performance.
• Ensure DSTs comply with SOPs and policies (e.g., invoicing customers timely, storing student documents).
• Monitor DST training schedules in the LMS to maintain a minimum 3-month rolling schedule of sessions; audit paperwork for completeness and storage in the LMS.
• Determine and monitor new markets that may need, and can support, a full-time trainer based on customer demand and future job starts.
• Lead trainer recruitment and onboarding; ensure qualified candidates are hired and provide coaching to optimize effectiveness of new trainers.
• Work with branch managers to recruit branch trainers and Customer Evaluators (CEs); coach and mentor branch contributors and engage non-participating CEs.
• If certified, conduct equipment operator certification and general safety training for customers to augment DST staffing; maintain current operator and related certifications.

• Financial Responsibilities: Support development of the annual budget for the assigned coverage area; monitor achievement to budget, identify root causes of variances, and take corrective actions; seek opportunities to profitably grow the business (e.g., partnerships with local industry groups, area expansion, upselling/cross-selling).

• Sales Responsibilities: Collaborate with National and Strategic Account teams to sell training to customers, including mission-critical and mega projects; participate in sales meetings to promote training offerings and train sales teams on selling safety training; foster integration with district, regional, and territorial sales leadership.

Education & Experience:

• Bachelor’s degree or equivalent
• Demonstrated leadership and supervisory skills
• Understanding of a Profit and Loss Statement and its levers
• Broad knowledge of construction industry safety standards, practices, and regulations
• Dependable, organized, motivated, and self-starter
• Customer-service and solutions oriented
• Ability and willingness to travel; overnight travel may be required (20%–40%)
• Proficiency in MS Office products (Word, Excel, PowerPoint, Outlook)

Must be able to bend, squat, crouch, reach and lift 25 pounds or more. Some positions may require driving for long periods, loading/unloading heavy equipment, and working in extreme weather, including night and weekend work. Reasonable accommodations may be made to comply with ADA/ADAAA. All duties performed per Sunbelt safety policies.

Sunbelt Rentals is an Equal Opportunity Employer — Minority/Female/Disabled/Veteran and any other protected ground.

Base Pay Range: $85,680.00 - $. Starting pay may vary based on factors including position, location, education, training, and/or experience. Sunbelt Rentals provides a comprehensive benefits package to its full-time employees, including:

• Health, Dental and Vision plans
• 401(k) Match
• Volunteer time off
• Short-term and long-term disability
• Life, accident, and travel insurance, as well as flexible spending
• Tution reimbursement options
• Employee Assistance Program (EAP)
• Length of service awards

You become eligible for benefits on the first of the month following 30 days from start date. The company provides paid time off as per policy: 12–25 vacation days (depending on years of service), 5 sick days, 6 holidays, 2 half-day holidays, 2 floating holidays, 1 inclusion day, and 1 volunteer day.

Gear up for an exciting career! Sunbelt Rentals supports service members. Veterans encouraged to apply.