Property Restoration Coordinator

Operations Manager Perks

• Online Mobile Courses
• Flexible Scheduling
• Paid Training for Career Advancement
• Opportunity to Help People in Times of Need
• Aggressive Competitive Wages

Puro Clean, a leader in emergency property restoration services, helps families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage. We operate with a ‘servant-based leadership’ mindset and seek to create an environment where our team members can grow both professionally and spiritually through serving our customers, communities, and each other.

With a ‘One Team’ mentality, manage production operations, ensuring jobs are completed according to Puro Clean® production processes and procedures. Manage all aspects of Franchise production. Keep owner or General Manager updated on production. Manage and improve customer satisfaction, including the resolution of customer complaints.

Production processes are performed according to guidelines. Documentation is completed in a timely and accurate manner. Production costs are maintained at the established rate. Both internal and external communications are timely and effective. Jobs are completed, either meeting or exceeding customer expectations. Production division annual initiatives are completed effectively.

A Puro Clean Operations Manager takes pride in going above and beyond customer expectations in their times of need by providing a world class level of service which sets up apart from our competitors in the industry.

• Receive and process new loss assignments (water, fire, mold)
• Schedule mitigation crews, inspections, and follow-up visits
• Coordinate subcontractors and vendors as needed
• Track job progress and deadlines

• Act as primary point of contact for homeowners
• Communicate job status, expectations, and timelines
• Coordinate with insurance adjusters and third-party administrators (TPAs)
• Handle documentation requests and approvals

• Maintain accurate job files and notes
• Upload photos, moisture readings, and reports
• Assist with estimate preparation and document review
• Use restoration software such as:
  • Xactimate
  • DASH, Encircle, or similar platforms
  • CRM/job management systems

• Verify work authorizations and contracts are signed
• Assist with invoice submission and payment tracking
• Ensure compliance with insurance and IICRC standards
• Support QA/QC processes

• Support project managers, crew chiefs, and estimators
• Monitor workload and help resolve scheduling conflicts
• Assist with emergency after-hours coordination (as required)

Required Qualifications

• 1–3 years of experience in property restoration, construction coordination, or insurance claims support
• Strong organizational and multitasking skills
• Excellent verbal and written communication
• Working knowledge of water/fire/mold restoration processes
• Proficiency with Microsoft Office / Google Workspace
• Ability to work in a fast-paced, deadline-driven environment

Preferred Qualifications

• Experience with Xactimate and insurance estimating
• Familiarity with IICRC standards (WRT, ASD, FSRT a plus)
• Experience working with insurance adjusters and TPAs

This is a remote position.