Operations Supervisor

Overview

Housing First. That's our mentality. If that's yours too, we want to meet you!

The Women's Housing Navigation Center team is growing. We are excited to welcome a new Operations Supervisor to make an impact with their leadership, housing and shelter operations knowledge.

LOCATION: 5400 Gibson Blvd SE, Albuquerque, NM

SALARY: $68,000 annual, exempt

SCHEDULE
Full-time, on-site with the chance to work from home on Fridays, as shelter activities, schedule, and workload permits. Weekends, holidays and rotating shifts included.

About Women's Housing Navigation Center (WHNC)
The Women’s Housing Navigation Center (WHNC) offers a safe and welcoming environment to women experiencing homelessness in Albuquerque. The center is open year-round and offers meals, a warm overnight bed, and secure under-bed storage. The shelter provides low barrier, trauma-informed case management, job searching and other supportive services. The team works to guide guests through a successful exit from shelter to safe, stable housing, and a plan for ongoing support.

• You model trauma-informed care and integrity in all your interactions with staff, leaders and clients, including gender-inclusive practices, non-judgmental responses, safe de-escalation, and ownership of your decisions and actions.
• You elevate team performance, using your experience in staff management to provide clear expectations, training, ongoing feedback, and accountability that strengthens service quality across all shifts.
• You uphold program compliance, data integrity, and operational excellence, maintaining accurate HMIS entries, logs, and reports while monitoring trends, identifying gaps, and partnering with leadership to drive improvements that align with contractual and organizational standards.
• You know this work! You’ve been here before and leverage your experience in shelter operations, supportive housing, communication, navigating complex situations, to create a high-functioning, trauma-informed environment.

As the Operations Supervisor at the WHNC you will oversee daily shelter operations, provide direct operational leadership, and support the Supportive Housing Program Manager in the effective delivery of services. You will be the key bridge between frontline staff and program leadership, ensuring that shelter operations, staffing, documentation, and client flow align with program goals, contractual requirements, and trauma-informed best practices.

Providing direct oversight of and mentorship to CPSW Leads, CPSWs, and other operational staff, you will ensure consistent service delivery, staff accountability, and a safe, organized, and supportive shelter environment. There will be significant administrative and systems-level responsibilities, including reporting oversight, schedule coordination, quality assurance, and process improvement.

• Oversee daily shelter operations to ensure safety, structure, and consistency across all shifts
• Monitor adherence to shelter policies, procedures, and safety protocols
• Serve as escalation point for operational issues, staff concerns, and client incidents
• Support smooth shift transitions and continuity of care
• Coordinate with security, facilities, and external vendors as needed
• Regularly exercise independent judgment and discretion on matters of significance, including operational policy interpretation, workflow design, staffing allocations, and incident‑response decisions
• Owns site‑level operational standards and compliance for WHNC; serves as primary decision‑maker for daily operational escalations
• Oversees site operating supplies budget within approved limits; authorizes routine purchases in accordance with policy

• Supervise CPSW Leads and provide guidance to CPSWs, Housing Support Specialists, and on-call staff
• Conduct regular check-ins, coaching conversations, and performance feedback
• Support corrective action and documentation in collaboration with the Program Manager
• Assist with scheduling, timekeeping oversight, and coverage planning
• Promote a positive, accountable, and trauma‑informed team culture
• Suppo…