Manager, TPRM Implementations

Manager - TPRM Implementations
Remote | Client Services | Full-Time

Headquartered in Nashville, Tenn., Ncontracts leads the industry in integrated risk management and compliance solutions, serving over 5,000 financial institutions nationwide. As a seven‑time Inc. 5000 Fastest Growing Companies honoree and consistent year‑over‑year recipient of "Best Places to Work" awards, we offer a thriving, work environment where career growth and life‑work balance go hand in hand.

At Ncontracts, you'll join a team of industry experts dedicated to strengthening the financial services sector through innovation and thought leadership. We're seeking creative, collaborative, and self‑driven professionals across all areas of our business— from developing cutting‑edge solutions to sales, marketing, customer support, and beyond. Join us in our mission to make the financial industry stronger and more resilient, while advancing your career in a supportive, dynamic environment that values your unique skills and perspectives.

The Manager, TPRM Implementations is responsible for leading a team of Implementation Specialists dedicated to onboarding clients onto Ncontracts’ Third‑Party Risk Management (TPRM) solutions. This role ensures consistent, high‑quality client experiences by driving operational excellence, project efficiency, and continuous process improvement.

The Manager will coach and develop team members, monitor key performance metrics including utilization, project completion timelines, client satisfaction, and retention indicators; and identify and implement strategies for improvement. This leader will play a key role in evolving and scaling TPRM implementation practices, promoting best‑in‑class service delivery and long‑term client adoption.

• Lead, mentor, and develop a team of TPRM Implementation Specialists, fostering a high‑performance, client‑focused culture.
• Oversee all client implementation projects for Ncontracts’ TPRM solutions—ensuring quality, timeliness, and alignment with client objectives.
• Monitor key performance metrics including utilization, project completion timelines, CSAT, and retention indicators; identify and implement strategies for improvement.
• Manage team utilization allocations to ensure departmental efficiency and profitability.
• Establish and maintain scalable, repeatable processes for onboarding, training, and project execution to drive consistency and operational efficiency.
• Collaborate cross‑functionally with Sales, Customer Success, Product, Enablement, and Support teams to ensure seamless client handoffs and unified customer experience.
• Partner with leadership to refine implementation methodologies, toolsets, and documentation to support scalability as the client base grows.
• Conduct regular performance check‑ins with team members; identify opportunities for growth, provide coaching, and deliver constructive feedback.
• Proactively identify risks or barriers to successful project completion and drive resolution through coordination with internal teams.
• Digital & Automation lens that helps leverage tools for Time‑To‑Value & Customer Experience.
• Champion the client experience
  , ensuring every implementation supports client outcomes and reinforces Ncontracts’ reputation for excellence.

• 5+ years of experience leading implementation, onboarding, or client delivery teams—preferably in SaaS, financial services, or risk management required.
• Minimum of 7 years’ experience in client‑facing role required.
• Understanding of vendor risk management (TPRM) concepts and best practices preferred.
• Proven ability to coach, mentor, and develop talent
  , fostering a collaborative and accountable team culture.
• Experience managing metrics such as utilization, CSAT, and project delivery efficiency to drive measurable outcomes.
• Proficiency with project management systems (such as Task Ray or ) and familiarity with CRM, ticketing, and workflow automation tools.
• Exceptional communication and interpersonal skills
  , with the ability to engage effectively with executives, clients, and internal teams.
• Strong analytical and problem‑solving skills
  , with the ability to translate data…