Director, Partnerships

Director of Partnerships (US-Based)

Transform K-12 Education Workforce Strategy Across North America

Location: United States (Remote with regular travel)
Company: People Bench
Reports to: CEO

Package: $
base + commissions (OTE ~$185,000)

About the Opportunity
Are you a relationship-builder with deep roots in K-12 education? Do you thrive at the intersection of strategic partnerships, customer success, and mission-driven impact?

People Bench is seeking an exceptional Director of Partnerships to lead our US expansion and build our Customer Success & Partnerships function from the ground up. This is a rare opportunity to shape the future of workforce strategy in American schools while joining a purpose-driven HRTech scale-up at an inflection point of growth.

Who We Are
People Bench is reimagining what it means to lead a K-12 workforce. Founded in Australia in 2019, we re bringing evidence-informed workforce strategy solutions to address the urgent challenges facing US schools: teacher shortages, staff wellbeing crises, and the absence of data-driven workforce planning.

Our mission is simple but profound: democratize access to evidence-informed workforce strategy so schools become amazing places to work—and therefore, amazing places to learn.

We re successful because of our awesome team: experts in Organizational Psychology, K-12

Education, Research, Data & Analytics, and Technology Development who are passionately committed to building better school work forces.

The Role
As our Director of Partnerships, you ll be the central node in our partnership ecosystem—the relationship architect who ensures every customer becomes a raving fan. You ll wear multiple hats: strategic partner, customer advocate, brand evangelist, and operational leader.

Your Impact
Process & Project Management:

• Establish and lead our US Customer Success & Partnerships function
• Coordinate internal teams and external service delivery partners to exceed client satisfaction, retention, and expansion targets
• Set the forward agenda for customer success across North America in partnership with our CEO and Chief Experience Officer
• Continuously improve support processes while building our brand and team culture

Relationship Management:

• Own strategic relationships with school district decision-makers, superintendents, and HR leaders
• Pre-empt customer needs and proactively expand connections at district and building levels
• Drive account management processes to create network effects that fuel organic growth
• Maintain our reputation to "surprise and delight" while identifying expansion revenue opportunities

Brand & Business Development:

• Serve as a People Bench thought leader at industry forums and in written communications
• Generate new leads and enable the attainment of US sales targets
• Spotlight customer success stories and People Bench s impact to drive lead generation
• Build comprehensive knowledge of emergent K-12 workforce trends across North America

Team Contribution:

• Cultivate productive relationships across our international team
• Channel customer feedback to inform product development and road mapping
• Help build a global culture rooted in curiosity, tenacity, and integrity
• Commit to ongoing professional development as both technician and senior leader

What You Bring
Essential Experience

• Experience advising K-12 school and district leaders on workforce issues
• Strong existing relationships with K-12 School District decision-makers, superintendents, and Heads of People/HR
• Demonstrated track record in customer success, account management, or customer relationship management
• Program and project management is your super-power - you ve most likely spent some time in a top tier consulting firm and you are SUPER comfortable whipping up a spreadsheet, power point, kanban or waterfall - you re even better at helping others travel with you on the implementation journey
• Outstanding stakeholder management skills with the ability to develop deep customer and partner relationships

Critical Capabilities

• Executive-level communication:
  Outstanding written, verbal, and presentation skills—comfortable presenting to Boards, Executive Teams, and large audiences
• Customer service excellence:
  Commitment…