Service Manager

Key Responsibilities Operational Management & Service Delivery

• Take full responsibility for the day-to-day management of the service, ensuring safe, effective, and person-centred support.
• Ensure care and support plans, risk assessments, and documentation are accurate, up to date, and outcome-focused.
• Oversee rotas and staffing levels, providing contingency cover when required to maintain service continuity.
• Conduct regular quality assurance checks, audits, and spot checks to maintain high standards of care.
• Ensure compliance with CQC Fundamental Standards, legislation, and company policies at all times.

• Provide direct line management, supervision, and appraisal to Support Workers.
• Lead, motivate, and develop the team, acting as a positive role model and senior practitioner.
• Support recruitment, induction, and ongoing training of staff.
• Identify training and development needs and ensure staff are competent and confident in their roles.
• Address performance, conduct, and capability matters promptly and professionally.

• Act as the safeguarding lead for the service, ensuring concerns are managed in line with policy and local authority procedures.
• Complete and review risk assessments and behaviour support plans.
• Provide guidance and leadership in supporting individuals with complex needs and behaviours that challenge.
• Oversee medication management processes, audits, and safe practice.

• Build and maintain strong relationships with individuals we support, their families, and advocates.
• Liaise effectively with external professionals including social workers, commissioners, GPs, and allied health professionals.
• Act as the main point of contact for escalated concerns, incidents, or complaints, ensuring timely resolution and learning.

• Maintain accurate and confidential records in line with GDPR requirements.
• Monitor service performance and contribute to service improvement planning.
• Support financial and resource management, including equipment, maintenance, and health & safety checks.

You will be a confident, compassionate, and organised leader with experience supporting individuals with autism, learning disabilities, and/or mental health needs
, including complex or challenging behaviours.

• Experience as a Service Manager, Deputy Manager, Supervisor, or Team Leader within health and social care
• Experience supporting individuals with complex needs and behaviours that challenge
• Strong leadership, communication, and organisational skills
• Sound knowledge of CQC standards and safeguarding processes
• Full UK driving licence and access to a vehicle
• Experience setting up or developing services
• Experience working in community or home-based support settings
• Relevant health and social care qualification (or willingness to work towards)

• Permanent, full-time contract
• Competitive rate of pay
• Clear career progression and development pathway
• Ongoing training and professional development tailored to your individual development needs
• Paid holiday
• Free training and coaching
• £250 Refer-a-Friend bonus

This is a unique opportunity to shape and grow a service from its early stages
, make a real difference to people’s lives, and progress your career within a supportive and values-driven organisation.