Manager, Customer Safety Training; Remote Northeast

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Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff.

Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.

We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees.

As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities!

Position Objective:

The Manager, Customer Safety Trainer is primarily responsible for recruiting, coaching and supervising field safety trainers to ensure optimal productivity, and for growing safety training revenue and operating margins for their assigned coverage areas in line with the Strategic Plan.

District Safety Trainer (DST) Management Responsibilities:

• Coach trainers how to optimize the productivity to include maximizing class sizes, and scheduling classes in a way that minimizes downtime and achieving or exceeding their monthly revenue target. This will involve using reports, analytics, and observations to determine areas of opportunities.

• Lead and support DSTs in expanding their technical and instructional skillsets across a wider range of equipment and course types to continually strengthen market training performance.

• Ensure DSTs compliance with SOPs and policies and procedures (e.g. invoicing customers on a timely basis, storing student documents, etc.).

• Monitor DST training schedules in the training platform (LMS) to ensure there is a minimum of a 3-month rolling schedule of sessions offered to customers. Audit DST paperwork to ensure forms are completed correctly, and they are stored in the LMS.

• Determine and monitor new markets that may need, and can support a full‑time trainer based on customer demand and future job starts.

• Lead the trainer recruitment and trainer onboarding process. Ensure qualified candidates are hired and provide coaching sessions to quickly optimize the effectiveness of new trainers.

• Work with branch managers to actively recruit branch trainers and Customer Evaluators (CEs). Coach and mentor branch contributors and provide on‑going support to ensure engagement. Identify non‑participating CEs and engage them in the program.

• If certified, conduct equipment operator certification and general safety training for customers to augment DST staffing as needed. Maintain current equipment operator and other related certifications.

• Support the development of the annual budget for the assigned coverage area.

• Monitor achievement to budget, determine the root cause of negative variations, and take corrective actions as needed.

• Seek opportunities to profitably grow the business to include partnering with local industry group chapters, DST coverage area expansion and optimization, upselling / cross‑selling, etc.

• Work with the National and Strategic Account teams to sell training to customers, mission critical and mega projects.

• Attend sales meetings to promote the training product offering and discuss new products and other updates to our program.

• Train the sales team how to sell safety training.

• Create a culture of integration by closely collaborating with district, regional, and territorial sales leadership.

• Bachelor's degree or equivalent.
• Demonstrated leadership and supervisory skills.
• Understanding of a Profit and Loss Statement and its levers.
• Broad knowledge of construction industry safety standards, practices, and regulations.
• Dependable, organized, motivated, and self‑starter.
• Customer‑service and solutions oriented.
• Ability and willingness to travel;…