Claims Team Manager, General Liability; Construction

Overview

Join Our Team as a Team Manager – General Liability at Zurich North America. Location options include Rocky Hill, CT;
Schaumburg, IL;
Parsippany, NJ;
New York, NY (WTC).

• Deliver Results:
  Oversee the management of commercial general liability claims of moderate complexity by providing technical guidance, direction, and performance tracking.
• Elevate Customer Satisfaction:
  Build strong relationships with internal and external stakeholders, resolve quality concerns, and ensure high levels of service.
• Drive Best Practices:
  Analyze claims trends, recommend process improvements, and uphold compliance with legal and regulatory standards.
• Lead with
  
  Purpose:
  
  Manage a high-performing team by recruiting, developing, and retaining top talent, fostering a collaborative and supportive workplace culture.
• Optimize Operations:
  Monitor team resources, allocations, and expenditures to manage costs effectively.
• Inspire Growth:
  Provide coaching, feedback, and development opportunities to help your team reach their full potential.
• Collaborate for Success:
  Partner with other business units to provide claims insights, assist with product development, and engage in customer and broker meetings.

• Juris Doctor with 5+ years of claims experience OR
• Bachelor’s Degree with 6+ years of claims experience OR
• High School Diploma or Equivalent with 8+ years of claims experience AND
• Strong customer service skills
• Proficiency in Microsoft Office
• Experience collaborating across teams
• Knowledge of insurance legal statutes, claims handling, and regulatory environments
• Ability to travel up to 20%

• Over six years of experience managing Commercial General Liability (CGL) claims
• More than six years of experience in litigation management, including coordination with legal counsel and strategic case handling
• Extensive experience (6+ years) in performance management, including leading and developing high-performing teams
• Background in claims operations
• Experience working with large accounts
• Demonstrated knowledge and proficiency in claims handling
• Negotiation skills
• Previous experience in commercial general liability claims
• Strong analytical abilities
• People management experience
• Proven track record in building robust customer relationships

At Zurich, compensation for roles is influenced by a variety of factors, including location, role, skill set, and experience. The proposed salary range for this position is $98,300.00 - $, with short-term incentive bonus eligibility at 15%. This reflects a nationwide market range and does not account for geographic differentials. For more information about Total Rewards, please .

As an equal opportunity employer, Zurich North America prohibits discrimination based on race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Location(s): AM - Rocky Hill, AM - Schaumburg, AM - New York, AM - Parsippany. Remote Working:
Hybrid.

Schedule:

Full Time. Employment Sponsorship Offered:
No.

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