DCM Case Provider Supervisor - West Virginia

Overview

JOB PURPOSE: The DCM Case Provider Supervisor manages a team of Case Managers providing disaster case management services to individuals and families impacted by disasters. The Case Management Supervisor ensures staff complete Needs Assessments, develop Service Plans and make appropriate community referrals for additional services. The Case Management Supervisor ensures staff maintains appropriate contact with the client, that quality services are provided and that their Service Plan is completed in a timely manner.

Due to the nature of the job and the confidentiality of client information, work-from-home options will not be available for this position.

Education

• Option 1 - Bachelor's Path:
  Bachelor's degree in behavioral sciences, human services, social services, or related fields.
• Option 2 - Experience Path:
  High School diploma or GED plus 4 years of experience in child welfare, disaster response, recovery services, or multidisciplinary case planning.

Preferred:

• 2 years supervisory experience.
• Prior experience in child welfare or emergency/disaster response environments.
• Bilingual (English/Spanish) communication skills.

Experience

With Bachelor's Degree:

• 4+ years relevant experience in child welfare, disaster response, or recovery environments.
• 2+ years supervisory experience.
• Bilingual skills preferred.

With High School Diploma/GED:

• Prior experience in child welfare or disaster response environments.
• 2 years supervisory experience.
• Bilingual skills preferred.

Attendance

• Must maintain regular and acceptable attendance as determined by employer.

Licenses

• Valid driver's license with a clear record.

Vehicle

• Daily use of a personal vehicle required.

Other Requirements

• Must be willing to travel as needed and maintain reliable transportation.
• Must pass criminal background checks.
• Must not pose a direct threat or significant risk to the safety or health of self or others.

Provide Vision and Leadership

• Serve as a visible and accessible leader, meeting regularly with Case Managers to staff caseloads, resolve challenges, and ensure survivors' needs are met.
• Keep staff informed on program updates, contract requirements, and organizational priorities.

KPI: Hold weekly caseload staffing sessions with 100% of Case Managers; communicate all program/policy updates within 48 hours.

Develop and Empower Staff

• Ensure assigned staff are trained, supported, and motivated to meet program deliverables.
• Supervise Case Managers by: making quality hiring decisions; training, mentoring, and modeling trauma-informed care and best practices; monitoring performance, documenting progress, and delivering evaluations.

KPI: Maintain 90% staff retention; provide 100% of Case Managers timely evaluations and at least two professional development opportunities per quarter.

Ensure Quality and Compliance

• Assign and balance Disaster Case Manager caseloads weekly to ensure manageable workloads.
• Review assigned cases weekly for compliance, progress toward goals, and timely updates of IRPs and Service Plans.
• Provide case guidance and technical support to ensure high-quality, client-centered services.
• KPI: Conduct weekly case reviews for 100% of active cases; maintain 95% documentation accuracy and timeliness; ensure 100% of IRPs are updated as scheduled.

Collaborate and Drive Results

• Meet regularly with Supervisors and Program Managers to evaluate performance, address challenges, and recommend improvements.
• Generate and deliver reports, dashboards, and case status updates.
• Promote innovation by asking solution-oriented questions such as "How can we improve outcomes?" and "What barriers can we remove?"

KPI: Submit 100% of required reports on time; document at least three program improvements per quarter resulting from staff or leadership feedback.

Promote Growth and Professional Development

• Identify training needs and encourage staff participation in workshops, seminars, and FEMA/state trainings.
• Model commitment to continuous learning.

KPI: Track 100% completion of mandatory trainings; provide one additional skill-building workshop per quarter.

Foster Collaboration and Community Trust

• Maintain open communication with staff, survivors, and community partners.
• Build strong, reliable relationships to strengthen coordinated services.

KPI: Achieve 85% or higher positive feedback in quarterly client and partner surveys; conduct quarterly partner collaboration meetings.

Exemplify Mission-Driven Leadership

• Demonstrate servant leadership by prioritizing the child, family, Veteran, or client in every decision.
• Embody the mission to "Empower people to build better lives for themselves, their families, and their communities."
• KPI: Resolve 100% of client grievances within 10 business days; demonstrate mission alignment in annual program reviews.

Other Duties

• Perform additional responsibilities as assigned to support program success and organizational growth.
• KPI: Maintain 100% completion of special assignments by agreed timelines.