Manager FSP- Belgium

Updated: January 20, 2026
Location: BEL-Remote
Job :

Syneos Health® is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities.

Our Clinical Development model brings the customer and the patient to the center of everything that we do. We are continuously looking for ways to simplify and streamline our work to not only make Syneos Health easier to work with, but to make us easier to work for.

Whether you join us in a Functional Service Provider partnership or a Full-Service environment, you’ll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals. We are agile and driven to accelerate the delivery of therapies, because we are passionate to change lives.

Discover what our 29,000 employees, across 110 countries already know:

WORK HERE MATTERS EVERYWHERE

Why Syneos Health

• We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
• We are committed to our Total Self culture – where you can authentically be yourself. Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people.
• We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives – we’re able to create a place where everyone feels like they belong.

Job Responsibilities

We are currently recruiting for a Manager in Belgium to join our team in the growing FSP
360 team.

(1) Customer Delivery and Success

• Develops and fosters strong, collaborative relationships with customers. Solicits feedback from customer PoC(s) for continuous improvement of service delivery and to strengthen customer relationships on an individual or country-specific level.
• Responsible for delivery and compliance with agreed-upon KPIs in relation to daily activities of team members; develops and executes mitigation and remediation plans for non-compliance as needed.
• Responsible for headcount management to ensure resource needs are identified and addressed in a timely fashion. Responsible for creation of job requisitions at expected level of quality.
• Proactively communicates and manages customer issues through assigned escalation channels.
• Ensures quality and adherence to Standard Operating Procedures/Work Instructions (SOP/WIs) and compliance with federal, local guidelines and ICH GCPs. Ensures all staff follow the required training and complete required documentation. Provides regular compliance updates to management accordingly.
• Conducts oversight visits as required for Clinical Research Associates.
• Responsible for all system updates, and compliance with systems and relevant procedures and practices applicable to the customer and Syneos Health processes.

(2) Business Impact

• Responsible for knowledge sharing across team to disseminate best practices and lessons learned in support of the overall FSP 360 operating model. Makes informed and data‑driven decisions that positively impact team performance within the business unit.
• Responsible for delivering BU revenue targets by attracting and retaining the right talent. Responsible for balancing the right size and skill level team against expected customer delivery.
• May serve as a Company representative at professional meetings or seminars.
• Responsible for active management of team members’ performance through the established Syneos Health process at an individual contributor level.
• Verifies that team members adhere to training guidelines, maintain training records and that individual and corporate training needs are identified and addressed.
• Provides administrative oversight (e.g., HR processes, timecards, expense reports).
• Supports team members’ professional development through coaching, providing opportunities to increase knowledge and skill levels, and by delegating tasks commensurate with skill level.
• Pro…