Director, Plan and Care Management

Director, Plan and Care Management

Date:
Jan 16, 2026

Location:

Any city, VA, US, 99999

Work Mode:
Virtual (Exception only)

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

We are seeking a dynamic Director to lead initiatives that drive client delivery excellence and transformation activities within our Implementation Practice. This role will focus on improving delivery methodologies, implementing transformation strategies, and ensuring operational consistency across engagements. The ideal candidate combines strategic thinking with hands‑on execution to elevate client outcomes and internal delivery standards.

Delivery Methodology & Governance

• Enhance and enforce software delivery lifecycle (SDLC) methodologies across projects.
• Establish best practices for delivery adherence and continuous improvement.
• Develop and maintain transformation roadmaps and scorecards to measure progress and impact.
• Drive organizational change initiatives aligned with business objectives and client needs.

Operational Playbooks & Standardization

• Design, implement, and maintain playbooks that define “how work gets done” across delivery teams.
• Ensure consistent application of processes and tools to improve efficiency and quality.

Performance Measurement & Reporting

• Create dashboards and metrics to monitor delivery performance and transformation outcomes.
• Provide actionable insights to leadership for decision‑making and course correction.

Stakeholder Engagement & Leadership

• Collaborate with internal teams and client stakeholders to align on delivery goals and transformation priorities.
• Mentor and guide delivery teams to adopt best practices and embrace change.

• Bachelor’s degree in Business, Healthcare Administration, Information Technology, or related field (Master’s preferred).
• 15+ years of experience in delivery management, transformation, or consulting within healthcare or technology sectors.
• Proven expertise in SDLC methodologies and process improvement frameworks.
• Strong analytical, organizational, and communication skills.
• Experience in developing playbooks, scorecards, and transformation roadmaps.
• Ability to lead cross‑functional teams and manage complex initiatives.

Preferred Skills

• Familiarity with healthcare regulations and compliance standards.
• Certification in project management (PMP, Agile, or similar).
• Change management experience (e.g., Prosci or equivalent).

• 10-20% travel

The deadline to submit applications for this posting is January 30, 2025.

The pay range for this position is $-$ per year, however, the base pay offered may vary depending on geographic region, internal equity, job‑related knowledge, skills, and experience among other factors. Put your passion to work ’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full‑time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance.

We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.