Client Management Market Leader, West Region - Advisory

Position Summary

Do you have a track record of success leading a seasoned high performing team? Do you think big and grow, accelerate impact, and lead change? Is a culture where “People Count,” “We Do the Right Thing,” and “We Hold Ourselves to Very High Standards” important to you? If so, Guardian is seeking a Client Management Market Leader for our large market and advisory business segment.

The Client Management Market Leader – Advisory West (CMML) provides critical leadership and direction to a team of seasoned Client Executives (CE) in the pursuit of overall client satisfaction, growth, retention, and profitability objectives for groups with 2000+ lives.

The CMML is responsible for ensuring a high-performance mindset with his/her assigned team and executing strategies that focus on client management discipline, consistency, and best practices. In addition, the CMML will manage and maintain book-of-business assignments to maximize team productivity and effectiveness. The CMML will set the goals for each member of his/her assigned team consistent with Guardian’s overall goals, provide performance management and coaching, and work closely with each individual to create annual development plans.

• A leader who sets high personal performance standards and leads by example. You have a history of building strong team alignment within a large market strategy and building key stakeholder partnerships both internally and externally.
• A collaborator who can deeply engage with other CMML peers and can leverage Home Office relationships across the organization to help meet their assigned goals and objectives.

• Four-year college degree or equivalent work experience

• 5 years of group insurance experience preferred
• 3 years leadership in Account/Service Management
• Demonstrated understanding of group and large market business and strategy
• In‑depth knowledge of and working experience supporting brokers and employers/plan holders.
• Must achieve required industry licensing within 90 days of date of hire and maintain license through completing Continuing Education requirements.

The capacity to be energized and excited by challenging goals. It is reflected in a true sense of competitiveness and drive for results.

• Capacity to relate change to market/customer/employee needs to increase understanding and acceptance
• Projects optimism around change
• Involves others in change
• Demonstrates emotional intelligence
• Builds trust and loyalty
• Inspires action and commitment
• Create followership to drive positive change
• Resilient

• Acting proactively, which includes going beyond what is required for the job. It includes a willingness to act decisively and boldly to drive the business forward and lead the way to improved processes and services.

As our Client Management Market Leader – Advisory West, you will report to our Head of Client Management – Advisory & Key Markets, who reports to our Group Benefits Head of Client Management.

• Successful hire must be located within the Central, Mountain, or Pacific time zones.
• Preferred locations include the following Guardian Offices:
  Plano, TX;
  Newport Beach, CA;
  Kansas City, MO; or Chicago, IL.
• Work arrangement will be hybrid (partial in-office presence; partial work from home).

Approximately 20% travel required for this position

$107,440 - $147,730

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse…