Program Manager- Waiver Services

Overview

Sky Point Social Services is looking for a dedicated and experienced Waiver Program Manager to join our team. This position is office-based Monday–Thursday, with Fridays designated as remote work days.

Review the job description, Total Rewards, and required qualifications below. If you believe you're a great fit, we encourage you to apply. For any questions, please contact us at .

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At Sky Point Social Services, we cultivate a family-oriented environment, fostering a supportive and welcoming culture for both employees and their families. As a community-focused organization, we actively engage in local initiatives like the Disability Expo, DSANI Buddy Walk, and Allen County Day of Caring to make a meaningful impact. Our small team structure allows us to provide wraparound support, emphasizing collaboration and open communication.

We are committed to continuous improvement, encouraging employees to learn, adapt, and innovate. Our staff are the heart of our mission, meeting clients where they are and building meaningful relationships that change lives.

Waiver Services Supervisor

Oversee, manage, and ensure compliance of a caseload of clients alongside other Waiver Program Manager(s). Provide leadership to Direct Support Professionals and ensure practices are in place to meet client s needs. Provide support and advocacy for individuals receiving services through the Indiana Medicaid Waiver.

Waiver Program Managers play a key role in supporting individuals served through Sky Point’s programs. They are responsible for maintaining accurate client files, meeting regularly with clients and staff, and ensuring each client’s needs and goals are being met. Responsibilities include training, supervising, and supporting Direct Support Professionals (DSPs) to deliver meaningful, person-centered services aligned with each client’s PCISP. Waiver Program Managers help foster a supportive, compliant, and engaging environment that promotes quality of care and meaningful outcomes for the individuals we serve.

• Supervise, train, and provide guidance to staff in accordance with state and federal regulations and Sky Point Social Services’ policy and procedure manual.
• Participate as part of an interdisciplinary team in the development of each client’s Person-Centered Individual Support Plan (PCISP).
• Complete daily, weekly, monthly, and yearly documentation as required by Sky Point and state and federal regulations.
• Audit client files and ensure overall compliance of individuals served for the assigned caseload.
• Maintain client files according to standards and protocol established.
• Communicate professionally with families, Case Managers, Behavioral Consultant, health care personnel, schools, landlords, employers, other providers, etc.
• Participate in Sky Point’s Leadership meetings, Waiver team meetings, and other departmental meetings, Annuals, Quarterlies, and other meetings as assigned.
• Conduct phone calls and face-to-face check-ins with individuals served to ensure their needs are being met.
• Advocate for individuals served by understanding the services provided.
• Implement training programs as specified in each client’s PCISP.
• Participate in performance assessments and discipline of assigned staff.
• Assist in the hiring, onboarding, orientation, and training of new Direct Support Professionals (DSPs) hires.
• Assist staff in planning and implementing community-based, age-appropriate, recreational activities for the clients.
• Implement the required training protocol for new and existing staff.
• Build relationships with staff and perform job shadows on a regular basis.
• Regularly complete ongoing department and company improvement plans and projects.
• Report any suspected abuse, neglect, or exploitation to the supervisor or department head.
• Maintain employment-required documentation (current auto insurance, driver’s license), certification (e.g., Adult and Pediatric First Aid, CPR, and AED), and training (OSHA, Abuse & Neglect, etc.) as required to comply with federal, state and program requirements and standards.
• Must maintain…