Global Account Manager

Overview

As a Global Account Manager
, you will be close to our customers, driving strategic growth and nurturing relationships with our key accounts. Your mission is to provide technical, business and service support and ensure exceptional customer satisfaction. You will report to the Business Line Manager, SUN.

• Acts as the primary point of contact for the Edwards Capital Equipment Development (CED) commodity manager at the customer site.
• Problem resolution and customer service: resolve issues, ensuring customers receive exceptional service and support.
• Client retention and growth: execute client retention and growth plans, developing strategies for profitable business relationships.
• Market analysis and reporting: review and report on customer retention, business opportunities, and market trends.
• Coordinates regular reviews between Edwards Sr. Management and appropriate contacts within the key account's CED group.
• Ensures all quotations/new business discussions with Intel align with Edwards Corporate goals and the overall account strategy for Edwards Key Account Team.

• Bachelor's Degree in a technical discipline;
  Master’s Degree preferred in Engineering or Business.
• 5 years of experience in the semiconductor field and 5 years managing a global team or global project.
• People management experience.
• Customer negotiation experience.
• Ability to work across multiple functions and teams in developing environments.
• Strong attention to detail, along with strong communication skills.

Must be authorized to work in the U.S. If an applicant from another country is considered, they may be hired on Local Plus terms with initial relocation assistance and some international benefits.

• Benefits package including health and wellness programs, retirement savings, and employee assistance.
• Strong retirement 401k plan with matching.
• Paid family leave, health paternity/maternity leave, and other benefits supporting work-life balance.
• Growth opportunities: global training, mentorship, and career progression pathways.
• Individual learning opportunities, worldwide job opportunities, and technical training from our academy.

This role offers a hybrid working arrangement, allowing you to split time between remote work and being on-site 3-4 days a week at our Customer Center Edwards North America in Hillsboro, OR.

Edwards is an Equal Opportunity Employer. Edwards Company hires qualified candidates without regard to race, religion, color, sex, sexual orientation, gender identity or expression, age, national origin, ancestry, citizenship, protected veteran or disability status, or any other factor prohibited by law, and affirms equal employment opportunity and affirmative action in accordance with applicable laws.

No person shall be discriminated against in civil rights by any person, firm, corporation, or state entity on grounds of race, color, ethnicity, national origin, age, disability, religion, sex, sexual orientation, gender identity or gender expression, pregnancy or reproductive healthcare and autonomy, as applicable by law.

Edwards is a global leader of vacuum and abatement systems with a heritage of innovation and a commitment to equal opportunity for all employees. For more information, visit  A division of Atlas Copco.