Regional Operations Manager

Overview

Burlington Stores is seeking a Regional Manager of Field Operations to lead new program implementation and uphold operations standards to ensure consistent execution of the off-price strategy in Burlington’s stores. The role partners with Regional VPs and District Managers across multiple regions to get stores on-process from receiving to customer experience. The core responsibility is to introduce and sustain process and tool changes to drive operational excellence in stores.

Success in the role means delivering on KPIs from back-of-the-house productivity to sales floor efficiency. The right individual will be a great problem solver, coach and trainer, collaborator, and communicator with experience in store operations and field at national scale retailers.

• Train and coach Regional VPs and District Managers on store processes and provide ongoing support on best practices. Identify under-performing stores and districts, diagnose issues, partner with Regional VPs to address gaps, and follow up to resolve and/or escalate issues.
• Provide input to home office teams on systematic operational challenges to inform chain-wide solutions and inform change management plans.
• Roll out programs and introduce new processes to Field and Stores with feet on the ground for managing change. Validate store readiness, resolve/escalate issues, define backup plans, monitor post-launch results, and intervene in struggling markets to make change stick.
• Lead in-store execution of new process and tool tests, diagnose issues, and improve solutions as well as launch processes. Surface improvements to existing SOPs and tools.
• Partner with Real Estate, New Store Ops, and other functions to ensure operational readiness to open new stores and relocations. Coach field leaders to resolve issues and get new stores on-process from the Grand Opening.
• Represent Ops standards and culture of excellence and accountability in stores. Be the process expert and the first line of support for stores and field. Conduct market assessments, create action plans and support execution.
• Partner closely with Regional VPs and District Managers to drive the business in each market through operational excellence.

• B.A./M.S. in operations, business, engineering, finance or related field
• 10 years of experience in retail
• 5 years of experience in store operations and/or field with increasing responsibility in a multi-site environment
• Demonstrated proficiency in developing and launching operational initiatives
• Demonstrated ability to achieve results through influence and coaching
• Experience in leading change management programs at a 100+ store scale

• Attention to detail
• Facility with operational metrics
• High sense of urgency
• Thorough follow-through
• Ability to manage many projects at the same time
• Operational problem solving
• Influencing and coaching
• Collaboration and communication

Come join our team. You’re going to like it here! You will enjoy competitive wages, flexible hours, and an associate discount. Burlington’s benefits package includes medical, dental and vision coverage including life and disability insurance. Full-time associates are also eligible for paid time off, paid holidays and a 401(k) plan. We are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us.

Our teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.

Individual pay decisions will be based on a variety of factors, such as but not limited to, qualifications, education, job-related skills, relevant experience, and geographic location.

Min-Mid $ - $

Posting Number R102037

Location Minnesota-Minneapolis

Address 2124 E Lake Street

Zip Code 55407

Additional Locations Washington-Tukwila | Washington-Lynnwood | Colorado-Colorado Springs | Utah-Murray

Pay Rate Salaried

Career Site Category Field Leadership

Position Category Field Leadership

Job Type Full-Time

Remote Type Hybrid

Evergreen No