Operations Manager

Opening Operations Manager Hospitality Starts Here:

Welcome to The Indigo Road Hospitality Group (IRHG), where hospitality is more than a job; it's a family, a lifestyle, and an exciting journey. We believe that by taking care of you, you'll best take care of our guests. It's working. In addition to generous benefits and job openings across 30+ locations, we have internal growth opportunities for everyone who wants it.

But most of all, we have heart!

Founded in 2009 by Steve Palmer,IRHG sets itself apart in the industry by fostering an environment where our people come first. We want to meet you. Come join us in our mission to change the hospitality industry, forever.

The Opening Operations Manager is responsible for managing and executing all phases of new restaurant openings for The Indigo Road. This highly mobile leadership role will serve as the on-the-ground liaison between our home office and development teams and local operators, ensuring each new restaurant launches successfully and operates with excellence from day one.

What we will ask of you:

• Overseethoroughoperations-based training ofin-house dining room leadersin accordance with standards set by Director of Training & Development and Dining Room Manager Training Guide.
• Ensure in-house dining room leaders receive proper concept-specific service training via attendance of hourly training sessions during openingin accordance with standards set by Director of Culture.
• Assist with on-site or remote interviewing ofpotentialhourlynew hire employee sand upkeep of New Hire Tracker spreadsheet.
• Implement systems and procedures related to operating programs such as Open Table, 7 Shifts, Toast, Margin Edge,Paylocity,etc.
• Act asaliaison between Development Director/Project Manage rand in-house leadership forall construction & facilities-based needs.
• Act as point-of-contact for permitting, licensing, and compliance needswithguidance from
  
  IRHG Home Office teams, ensuring appropriate postingof necessary signage in conjunction with state laws.
• Work in conjunction with Director of Culture and applicable Culinary and Directorsto ensure collaboration between in-house kitchen and dining room leaders byassistingwithscheduling ofweekly manager meetings.
• Provide real-time coaching and support to management teams during and after all opening week events including Friends and Family services and Grand Opening.
• Remain on-site for a defined transition period to ensure smooth handoff to permanent leadership.
• Support post-opening evaluations and follow-ups, identifying opportunities for continued training or operational improvement.
• Maintain documentation and debrief with executive leadership to refine future opening processes.

Requirements for Success:

• Minimum 2 years of full-service restaurant General Manager experience

• At least 2 years of experience in restaurant openings or pre-opening project leadership
• Strong leadership, communication, and cross-functional coordination skills
• Deep knowledge of restaurant operations, from service and hospitality to labor and inventory systems
• Ability to travel extensively (approximately 75% annually) and remain on-site for multi-week periods
• Highly organized and adaptable with a proactive problem-solving mindset
• Comfortable working in dynamic, high-pressure environments with multiple moving parts
• Proficient in POS systems, Google Suite, and operational planning tools
• Embodies The Indigo Road’s values of respect, integrity, and hospitality

• Flexible to work nights, weekends, and holidays when necessary, based on business and staffing needs.

Benefits:

• Competitive Compensation:Competitive base pay, performance-based bonuses (paid quarterly), and PTO benefits after 90 days.
• Health & Wellness
  :
  Comprehensive health insurance coverage, including medical, dental, vision, and more.
• Financial Planning
  :
  Access to a 401K plan with a 50% match on your first 6% investment, along with Roth options.
• Home Loan Program
  :
  We offer a zero-interest housing loan program to help you achieve your dream of home ownership.
• Employee Discounts:Enjoy discounts at our 15 restaurant concepts and growing boutique hotels division.
• Family Time
  :
  Benefit from 4 weeks of PTO for maternity/paternity leave.

The above job description is not an exhaustive list of all the duties and responsibilities of the position, nor should it be construed as a contract.

The Indigo Road Hospitality Group is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training.