Case Manager – Community Services System

This position supervises and manages the daily operations of healthy living, falls prevention, home modification programs, and evidence based programming and services.

Category: Full-time, Exempt

Reports to: Health and Wellness Director

Compensation: From $54,927.47 (Dependent upon relevant education, experience, and preferred qualifications).

Schedule, Post of Duty, & Travel Requirements:

• 37.5 hours weekly, primarily Monday-Friday, 8:30 a.m. – 5:00 p.m.
• This position may be located at the Katie Building (600 S. Country Club Rd.) or the Lupu Building (8467
  
  E. Broadway Blvd) with some work from home opportunities.
• Some travel is required between PCOA locations, client homes, community-based locations where workshops/classes are conducted.

Major

Duties & Responsibilities:

• Supervises staff and daily operations for healthy living, falls prevention, and home modifications programs.
• Oversees the Older Adults Home Modification Grant Program (OAHMP), Aging Well at Home, ensuring HUD compliance, accurate reporting, and documentation.
• Reviews client assessments and home modification recommendations to maintain program standards and compliance.
• Serves as Master Trainer for falls prevention programs, leading, coaching, and evaluating workshops and classes.
• Provides fall prevention education through community workshops, presentations, and events.
• Collaborates with leadership to develop and implement program goals, budgets, and resource plans.
• Monitors program outcomes, prepares data reports, and communicates results to leadership, funders, and partners.
• Builds and maintains partnerships with community organizations and external agencies.
• Provides direct client services (up to 50% of time) and supports a collaborative work environment through meetings, trainings, and virtual platforms.

Essential Functions:

• Supervises the work of others, including planning, assigning, and scheduling work, reviewing work, and ensuring quality standards.
• Assists in the hiring, terminating, training, developing, performance review, and corrective action plans for staff.
• Communicates progress reports and analysis to leadership, reporting staff, and volunteers.
• Plans and coordinates the development, implementation, and execution of programs, special projects, and other initiatives designed to achieve the overall mission, goals, and objectives of the program.
• Assists in the development and administration of budgets, policies, projects, and programs.
• Utilizes technical expertise to complete all assigned tasks with an emphasis on quality and timeliness.
• Develops strategic partnerships with community representatives, external agencies, and other organizations.
• Ensures that work adheres to local, state, and federal governmental regulations, and other applicable rules and requirements.
• Uses virtual collaboration platforms to perform work as necessary (e.g. Zoom or Teams).
• Facilitates individual and team meetings and huddles and ensures staff attends required trainings and agency-related events.

Qualifications

An equivalent combination of education and experience related to the position may be considered.

• A Bachelor’s degree in Business or Public Administration, or a closely related field; a Master’s degree is preferred.
• At least three (3) years of experience in program development and administration; four (4) years is preferred.
• At least one (1) year of experience in a supervisory capacity; two (2) years is preferred.
• Additional experience with health and fitness group facilitation is preferred.

Additional Qualifications:

• Bilingual in English and Spanish is preferred.
• Master Trainer Certification required (in-house training provided).
• CPR and First Aid Certification (in-house training provided).
• Must have reliable transportation.
• Must successfully obtain and maintain AZ Level 1 Fingerprint Clearance and Central Registry background clearance.

Knowledge, Skills, & Abilities:

• Knowledge of program coordination techniques and practices as applied to specific programs.
• Knowledge of supervisory principles and possession of strong leadership skills.
• Knowledge of the aging process, issues, and health problems associated with aging and disabilities.
• Skill in using Microsoft Office…