Compliance Director

Description

This is a full-time, remote position based anywhere in the continental United States.

Are you a strategic compliance leader who thrives on building programs that balance regulatory precision with business agility? As MASA’s Compliance Director
, you’ll take the lead in shaping, implementing, and managing a robust compliance program that safeguards our integrity and drives our continued success. You’ll partner with senior leaders across the organization to ensure MASA meets contractual, legal, and regulatory standards—while fostering a culture of accountability, trust, and ethical excellence. This is your opportunity to make a lasting impact at a mission-driven company in rapid growth mode.

MASA has been a leader in emergency medical transportation insurance since 1974. We're not just a company – we're a close-knit team dedicated to "Protecting families with compassion when others don't." Our professional yet friendly company culture fosters collaboration, innovation, and a clear mission that resonates through every role as we support our expanding base of 2+ million members across the United States.

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• Develop, project manage, and oversee the corporate compliance framework, including policies and procedures governing insurance operations, marketing, and general corporate compliance—both domestically and internationally.
• Ensure compliance with applicable laws and regulatory requirements, maintaining the organization’s strong commitment to compliance.
• Partner with Insurance Operations to ensure all marketing and insurance activities meet state‑specific regulatory requirements across all media formats.
• Create and maintain policies and standard operating procedures supporting corporate and legal compliance programs.
• Design and deliver compliance training covering insurance operations, corporate governance, OFAC, FCPA, conflicts of interest, intellectual property, HIPAA, data protection, cybersecurity, and related areas.
• Provide proactive compliance guidance and counsel to company leadership and management teams.
• Monitor operational processes through audits, education, and corrective action plans; report findings and recommend improvements.
• Manage investigatory processes, documentation, and resolution of compliance matters, ensuring accurate tracking and reporting.
• Collaborate with executive management on compliance strategy and planning initiatives.
• Partner with cross‑functional stakeholders to review and approve marketing materials for regulatory compliance.
• Stay current with changes in laws and regulations; communicate required policy or procedural updates.
• Promote visibility and accessibility of the Compliance Office to encourage open communication and issue resolution.
• Continuously monitor and enhance the effectiveness of the Compliance Program.
• Manage outside counsel engagements for specialized legal or compliance matters.
• Perform additional legal and compliance duties as assigned.

• 3–7 years of experience as a compliance professional or legal operations manager within insurance (A&H, P&C, or Travel) or membership organizations.
• Experience managing compliance or legal staff.
• Licensed to practice law in Florida (preferred) or in another U.S. jurisdiction with authorization to practice in‑house in Florida.
• Proven success in building and implementing corporate compliance programs from the ground up.
• Strong understanding of operationalizing compliance initiatives while supporting business performance.
• Practical, common‑sense approach to risk management and compliance problem‑solving.
• Ability to influence leaders and collaborate effectively within a small, fast‑paced legal team.

• Competitive base salary, bonuses, and comprehensive employee benefits programs, including medical, dental, and vision insurance with highly rated carriers; a 401(k) program with a company match; paid time off; company‑paid short‑term disability, long‑term disability, and basic life insurance; and a free MASA membership.
• A professional and friendly company culture that supports a clear mission: "Protecting families with compassion when others don’t."
• An…