Community Branch President

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit

• MAJOR RESPONSIBILITIES: Plans, develops, and executes Associa’s cascaded business objectives, utilizing a combination of personal accountability alongside branch team leadership and empowerment.

• Partners with company executive leaders to plan business objectives, develop organizational policies, and coordinate functions and operations between branches, ancillary companies and home office departments.
• Leads the cascaded branch management planning, including budgeting.
• Leads the overall branch performance in employee experience improvement (affecting employee morale), client experience improvement (impacting client retention & growth), and financial profitability; measured via branch‑specific Balanced Scorecards.
• Oversees the branch management agreement renewal process; actively promotes maintenance operations.
• Understands ancillary company importance and actively engages branch staff to attain higher adoption rates with clear Community Association/Strata Manager program support.
• Prepares branch management reports and financial statement responses timely to determine objective completion progress and assists branch leadership in modifying management plans to adjust current realities and target still achieving committed objectives.
• Plays an active role in ensuring timely branch corporate Accounts Receivable collections and internal controls environment improvement, based upon Internal Audit reports and training.
• Educates branch teams regarding company policies and procedures compliance, as well as compliance with federal and state laws.
• Provides motivational mentoring and coaching to branch teams to support them accomplishing annual and quarterly business management objectives within the related areas of responsibility.
• Evaluates performance of branch teams for compliance with established company policies and objectives and their contributions in attaining objectives; responsible for the hiring and firing of branch executive employees.
• Serves in various capacities on executive committees covering areas such as management, operations, etc.

• Manages a branch leadership team who, through subordinate leaders, supervise employees in Operations, Services, Communications, Marketing, and Maintenance Departments. Is responsible for the overall direction, coordination, and evaluation of these business units via the Branch Management Plan, Balance Scorecard Reviews and individual Planning & Performance Review cycles.
• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
• Responsibilities include interviewing, hiring, and training key personnel; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

• EDUCATION and/or
  
  EXPERIENCE:
  
  Bachelor's or advanced degree in business administration or related field, five plus years of continuous leadership experience in property management or a related service field; or equivalent combination of education, experience and/or training.
• LANGUAGE
  
  SKILLS:
  
  Ability to read, analyze, and interpret complex business documents; respond effectively to sensitive employee and/or client inquiries or complaints; make effective and persuasive speeches and presentations on controversial or complex topics to executive leadership, public groups, employees, vendors, homeowners and/or boards of directors.
• REASONINGABILITY: Ability to define problems to root causes, collect data and interview key stakeholders, establish fact patterns, and develop good business judgment rule conclusions.
• OTHER
  
  SKILLS and ABILITIES
  
  REQUIRED:
  
  Demonstrated knowledge of the community association management industry, including…