Resident Liaison and Project Coordinator

• Babergh and Mid Suffolk District Councils
• Address: Great Wenham, , CO7 6PS
• Salary: £31,537 - £36,363 per annum (pro rata for part time)
• Hours: Full Time, 37 hours per week
• Contract: Fixed Term or Secondment opportunity for 12 months (maternity cover)

This role is open to full time, part time, and job share applications, all of which will be assessed equally.

Join our team

We are looking for a Resident Liaison and Project Coordinator (Housing Capital Projects) to join our Property Assets and Compliance Team within our Housing Directorate.

If you share our values and you are motivated to make a difference for our residents, clients, and communities, we would love to hear from you.

About the role

Reporting to the Business Services Manager you will deliver a highly effective, customer-centric, and innovative business support function.

You will:

• provide proactive programme and project administration support to the Project Manager for the Housing Capital Project

• provide effective support for the everyday running of programmes and projects, in accordance with the project management framework

• set up, undertake, and manage the customer/resident liaison across multiple programmes / projects

• attend customer/resident liaison meetings either face to face or digitally to ensure a high performing customer centric service is delivered

• be responsible for ensuring complaints are responded to, and areas of customer dissatisfaction addressed
• raise and process work orders/purchase orders, process invoices, including variation requests

• oversee programmes and project timetables, including communicating with team members to maintain key milestones

You will need to have a full driving licence and access to a car to conduct home visits and fulfil the duties of the role.

About you

The successful applicant will have:

• an NVQ Level 3, ONC, or equivalent qualification, or demonstrate comparable knowledge gained through experience

• experience of assisting in project managing work projects and investment programmes

• experience in the customer/resident liaison process in relation to setting up, undertaking and managing

• a proactive approach at all times, flexible and pragmatic, supporting and guiding colleagues when required

About us

At Babergh and Mid Suffolk District Councils we are passionate about building communities that people want to live, work, visit and invest in.

We serve around 200,000 residents across our two districts and are well known for our collaboration and partnership working across public, private and voluntary sectors.

We believe that the heart of Suffolk is an incredibly special place to live and work, with:

• 60 conservation areas
• two National Landscapes
• many picturesque market towns

It is no surprise we are ranked among the top 50 places to live in the UK (United Kingdom).

Benefits

We offer a comprehensive benefits package, including:

• Generous leave entitlement (26 days a year, rising to 31 days after 5 years).
• Competitive Local Government Pension Scheme.
• Wellbeing Support and Employee Assistance Programs.
• Private Health Care Options.
• Electric Vehicle Salary Sacrifice Scheme.
• Paid volunteering days.
• Flexible and hybrid working arrangements (Business needs permitting).
• Great learning and development opportunities.

For more information, visit our Employee Benefits page .

Our ways of working

We believe work is what we do, not just where we go.

We work in a hybrid way, with a mix of office, home, and remote based working (Business need permitting). Our hybrid working arrangements support flexibility and collaboration, helping our teams to thrive.

We are committed to equality, diversity and inclusion, providing opportunity and ambition for all, supporting and enabling our people to deliver the best possible services for our residents.

For more information

For an informal discussion, please contact Amanda Ward, Business Services Manager by telephone on or by emailing .

Please read the Job Description and Person before applying for this job opportunity.

Closing date: 11.00pm, 22 February 2026

How to apply

Please ensure your:

• application form is fully completed, including employment and education history
• supporting statement clearly addresses how you meet the criteria in the Person Specification

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.