Program Delivery Lead

Overview

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The Program Delivery Lead manages the development, operations, and results of the Pacific Southwest Region market performance under direction of the Market President. The Program Delivery Lead works on problems of diverse scope, including but not limited to, maintaining key provider relationships, tracking and monitoring innovative pilot programs deployed in the region, and supporting the Market President on community, state and federal government engagement aligned to Humana priorities.

Key Duties Supporting External Relationships and Performance:

• Work with Pacific Southwest Market President and regional leadership team to monitor strategic provider relationships needed for network adequacy, Stars performance, and market expansion.

• Assist in developing and refining key characteristics and data for the market provider priorities including Stars performance, utilization management performance, value-based care arrangements and snapshot of contract terms.

• Track and maintain status of pilot programs proposed or deployed in the region for the Market President and regional leadership team, including return on investment, quality of care impacts, administrative costs, and ability to expand into additional markets.

• Monitor and track national providers with a regional footprint and monitor relationships at an enterprise level, along with regional performance.

Key Duties Supporting Regional/Market Operations:

• Coordinate weekly regional leadership meetings and agenda, and track follow-up items for completion

• Coordinate regional Town Halls and other market-level presentations and events

• Lead coordination of market responses to corporate data requests when requested by Market President

• Manages Market Reviews and strategy presentations

• Manages external strategic meetings

• Facilitates aspects of the bid process including tracking benefit changes, and tracking follow-ups

• Additional duties as assigned by Market President

• Bachelor's Degree or 5 years equivalent experience in Operations

• 5+ years proven program, project and/or people leadership within Humana in an operations role

• Ability to influence regional leadership team to facilitate completion of projects

• Executive level presentation and communication skills, both written and oral

• Ability to work with division team

• Independent thinker who can problem solve and operate autonomously

• Ability to influence and collaborate els within the organization

• Ability to convey significance, cause and opportunity of initiatives

• Success in developing working relationships within a highly matrixed business environment

• Ability to understand and aggregate incomplete data from various sources to make informed recommendations

• Experience working with sensitive and confidential information

• Up to 15% travel within the region monthly

Travel:
While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

40

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$115,200 - $158,400 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other…