Quality & Complaince Manager

JOB DESCRIPTION

QUALITY & COMPLAIN CE MANAGER (Full Time).

ACCOUNTABLE TO:
Operations Director

LOCATION:

Travel to various West Midlands locations (Wolverhampton, Bilston, Oldbury, and Birmingham). Please note, this role is field based at our Children's Homes within the West Midlands with an element of working from home, so a driving license and access to a vehicle are essential.

Hours:

40 hours in any 7-day cycle, with flexibility to meet service needs.

Contract:

Full Time, Permanent

• A confident communicator with excellent leadership and interpersonal skills
• Essential qualification NVQ level 5, or 7 (children and young people)
• Skilled in developing quality systems, risk assessment, and service quality improvement strategies, preferably with a background in Ofsted as an inspector, or similar.

We are currently seeking an experienced, well-established Quality & Compliance professional who is eager to continue their progression and development in the Quality management area of our Children's home. Your primary focus will be to support our Responsible Individuals & Registered Managers in promoting compliance, effective quality improvements and best practice alongside acting as a source of information. You will work closely with our Registered Managers and Responsible Individuals to facilitate the achievement of excellent outcomes for our young people following key principles of residential childcare in line with Children's Homes Regulations including the quality standards April 2015, safeguarding children and promoting the welfare of children, in line with the SCCIF.

You will provide robust Quality management support which meets and goes above and beyond of the Leadership and Management Standard.

Please note, this role is field based at our Children's Homes within the West Midlands with an element of working from home, so a driving license and access to a are essential.

• Able to work collaboratively with senior leaders, provide expert support to managers, and drive high-quality standards across services. Advise and work along with the Registered Managers & RIs regarding Statement of Purpose, Care Guidelines, location of risk assessment and other compliance documentation. This is a fantastic opportunity to work as part of a dedicated Management team committed to helping make a difference.
  
  Your work will be challenging and rewarding in equal measure, where children are listened to, respected, and involved in as many decisions as possible.
• Overall responsibility for reviewing Policies and Procedures in consultation with the Directors. Contribute, develop and write policies, procedures, processes, and systems for every area which supports the delivery of high-quality care working in partnership with Directors, Responsible Individual and Registered Managers.
• Create and maintain a robust Risk Register format to make sure the organisation is continuously assessing and managing current and potential risks. Identification and action planning for areas of organisational risk and areas for improvement.
• Deliver Compliance and Quality Management training for Managers and Senior Staff.
• Develop, maintain, and review management of information systems and recording processes to ensure compliance with regulations and best practice using Clear Care, Share Point and any other relevant systems and tools.
• Fulfil responsibilities of Safeguarding across the organisation. Implementation and management of safeguarding meetings, risk registers, and core practice improvements.
• Maintain close communication with SMT and Leadership in reviewing Health & Safety policies and procedures, thus safeguarding the children and maintaining the safety of the organisation.
• Oversight and tracking all incidents, physical interventions, and behaviour management processes. Oversight and tracking all safeguarding concerns and complaints to ensure the appropriate processes are followed by the homes and the organisation.
• Oversight of all care planning, risk assessments and admission planning, including regular and ad hoc clear care (electronic recording system) audits. Report any…