Assistant Branch Manager

Assistant Branch Manager

Scott Credit Union is hiring an Assistant Branch Manager in Edwardsville, IL to help support our members and strengthen our connection with the community. If you’re passionate about delivering exceptional service, skilled at building relationships, and thrive in a collaborative, people-focused environment, we’d be excited to welcome you to our award‑winning team.

Full-time | Monday–Friday;
Saturday rotation as scheduled.
Fully on‑site at the home office branch.

The Assistant Branch Manager I/II is responsible for the day‑to‑day operations of the branch and ensures the branch’s success in the Branch Manager’s absence. This includes working with employees to provide exceptional member service, educating members about SCU products and services, completing tasks efficiently, and maintaining branch operations.

Scott Credit Union has been designated a Top Workplace by the St. Louis Post‑Dispatch and USA Today for our people‑first culture and strong employee engagement. We invest in our diverse team with competitive benefits, meaningful work, and clear paths for growth.

• 11 paid holidays and competitive PTO
• 401(k) with employer match
• Medical, dental, vision, and life insurance
• Short‑Term Disability, including maternity leave
• Tuition reimbursement program
• “Dress for your day” policy
• Career advancement opportunities
• Supportive, team‑oriented culture

• Coach, lead, and motivate branch employees; promote participation in cross‑sales of products and services; provide training where applicable. Meet with employees regularly on an individual and group basis to establish and reinforce sales/service goals.
• Develop, plan, and schedule the efficient use of materials, machines, technological equipment, and employees to deliver outstanding service.
• Set clear expectations for employee performance and responsibilities, coordinate work and procedures, evaluate progress, and provide feedback.
• Ensure branch reports and tasks are completed with accuracy and meet deadlines; review and research errors and ensure accountability of those involved, recognizing training and coaching opportunities.
• Input consumer loan applications in accordance with SCU loan policy and federal lending regulations; counsel and advise members on financial situations and cross‑sell SCU products and services.
• Provide prompt, professional, helpful, knowledgeable, and courteous member service; investigate member concerns, research, and finalize a resolution.
• Participate in community activities to promote and market the branch and Scott Credit Union.

• High school diploma or GED.
• Minimum three years of diversified experience working in a customer service environment or a financial institution.
• Personal computer experience, including Microsoft Office products, or a successful completion of all requirements of the Scott Credit Union Branch Manager Trainee Program.

• You’re energized by creating meaningful connections and delivering strategic solutions.
• You stay focused under pressure and prioritize precision in your work.
• You take initiative, own your projects, and consistently aim for high‑quality results.
• You’re looking to build a long‑term career where your skills can grow and evolve.

At Scott Credit Union, our purpose is to support members through every phase of their financial journey. We believe in accountability, integrity, diversity, service excellence, and continuous growth—for both our members and our employees.

Join a trusted organization that values your contribution and invests in your future. If selected, next steps may include a phone or in‑person interview.