General Manager

Overview

Job Summary The General Manager is responsible for overseeing and directing all of the elements required to produce clean linen, delivered on time to our customer base each day. This includes managing the human resources, equipment resources, utilities, and raw materials in the safest and most cost efficient manner possible. The GM is also responsible for overseeing sales within the defined region and working with the sales team.

• Manage employee resources:
  • Recruit, develop and retain solid performers both in the union and non-union workforce.
  • Ensure an awareness and adherence to company policies/procedures and legal requirements.
  • Maintain productive relationship with the union.
  • Spend adequate time on leadership and development in addition to management.
• Manage equipment resources:
  • Oversee plant maintenance through Chief Engineer.
  • Ensure equipment is maintained at optimum levels through PMs.
  • Ensure that maintenance is responding quickly and thoroughly to minimize down time.
• Oversee fleet resources:
  • Ensure that vehicles are appropriately maintained and tagged.
• Manage Service Function:
  • Ensure that the service department is keenly aware of customer needs.
  • Maintain up to the minute knowledge of service outcomes.
  • Touch base with customers as needed to maintain optimum relationship.
  • Resolve service issues immediately to the satisfaction of the customer.
  • Ensure that Route Drivers are properly trained in both process and safety matters.
• Manage Production Outcomes:
  • Daily review and analyze departmental results
  • Make changes as needed to reach goals
  • Manage inventory appropriately
  • Produce periodic reports as needed
• Serve as Role Model for Safety:
  • Visibly endorse safety initiatives at all times.
  • Ensure that all employees know that SAFETY comes first.
  • Ensure that all safety training is done proactively and thoroughly.
  • Work interactively with Safety Coordinator on safety and workers compensation issues.
• Exhibit sound financial acumen:
  • Manage P&L monthly to meet desired goals
  • Explain cost variances monthly or as requested.
  • Interpret results effectively to recommend changes or enhancements to current practices.
• Communicate effectively with the Home Office:
  • Be self sufficient, yet willing to contact the Home Office for assistance.
  • Role model an openness to appropriate assistance from the home office management – eliminate “us versus them”.
• Other:
  • Any other duty as needed
  • Pitch in for any other job as needed to meet production requirements or cover for absences.

• Any other duties as assigned or deemed necessary.

• Decisions the incumbent must seek approval for prior to execution:
  • Hire or termination of a direct report
  • Expenditure outside of guidelines of regular spending
  • Change in software or processing
• Decisions the incumbent may decide and execute without prior approval:
  • Any day to day decision involving the smooth operation of a shift or department

• At least 10 years experience in a production leadership role, preferably in the linen industry.
• Exceptional leadership skills – able to work with and communicate with all levels of employee
• Good computer skills
• Solid analytical abilities
• Good financial skills
• Creative problem solving abilities
• Consistent and temperate professional demeanor
• Prefer experience in a union environment
• Prefer prior experience managing a route force.
• Bachelor’s degree preferred but not required.