Quality & Complaince Manager

Position: QUALITY & COMPLAIN CE MANAGER (Permanent)
JOB DESCRIPTION:

QUALITY & COMPLAIN CE MANAGER (Full Time).

ACCOUNTABLE TO:
Operations Director

LOCATION:

Travel to various West Midlands locations (Wolverhampton, Bilston,
Oldbury, and Birmingham).
Please note, this role is field based at our Children’s Homes within the West Midlands
with an element of working from home, so a driving license and access to a vehicle are
essential.
Hours
40 hours in any 7-day cycle, with flexibility to meet service needs
Contract
Full Time, Permanent
Qualifications and Experience

• A confident communicator with excellent leadership and interpersonal skills

• Essential qualification NVQ level 5, or 7 (children and young people)

• Skilled in developing quality systems, risk assessment, and service quality
improvement strategies, preferably with a background in Ofsted as an inspector,
or similar.

Job Description
We are currently seeking an experienced, well-established Quality & Compliance
professional who is eager to continue their progression and development in the Quality
management area of our Children’s home. Your primary focus will be to support our
Responsible Individuals & Registered Managers in promoting compliance, effective
quality improvements and best practice alongside acting as a source of information. You
will work closely with our Registered Managers and Responsible Individuals to facilitate
the achievement of excellent outcomes for our young people following key principles of
residential childcare in line with Children’s Homes Regulations including the quality
standards April 2015, safeguarding children and promoting the welfare of children, in line
with the SCCIF. You will provide robust Quality management support which meets and
goes above and beyond of the Leadership and Management Standard.

Key Responsibilities & Duties
Please note, this role is field based at our Children’s Homes within the West Midlands
with an element of working from home, so a driving license and access to a vehicle are
essential.

• Able to work collaboratively with senior leaders, provide expert support to managers,
and drive high-quality standards across services. Advise and work along with the
Registered Managers and RIs regarding Statement of Purpose, Care Guidelines,
location of risk assessment and other compliance documentation. This is a fantastic
opportunity to work as part of a dedicated Management team committed to helping
make a difference. Your work will be challenging and rewarding in equal measure,
where children are listened to, respected, and involved in as many decisions as
possible.

• Overall responsibility for reviewing Policies and Procedures in consultation with the
Directors. Contribute, develop and write policies, procedures, processes, and
systems for every area which supports the delivery of high-quality care working in
partnership with Directors, Responsible Individual and Registered Managers.

• Create and maintain a robust Risk Register format to make sure the organisation is
continuously assessing and managing current and potential risks. Identification and
action planning for areas of organisational risk and areas for improvement

• Deliver Compliance and Quality Management training for Managers and Senior Staff.

• Develop, maintain, and review management of information systems and recording
processes to ensure compliance with regulations and best practice using Clear Care,
Share Point and any other relevant systems and tools.

• Fulfil responsibilities of Safeguarding across the organisation. Implementation and
management of safeguarding meetings, risk registers, and core practice
improvements.

• Maintain close communication with SMT and Leadership in reviewing Health & Safety
policies and procedures, thus safeguarding the children and maintaining the safety of
the organisation.

• Oversight and tracking all incidents, physical interventions, and behaviour
management processes. Oversight and tracking all safeguarding concerns and
complaints to ensure the appropriate processes are followed by the homes and the
organisation.

• Oversight of all care planning, risk assessments and admission planning, including
regular and ad hoc clear care (electronic recording system) audits. Report any
shortcomings and the…