CMA Portfolio Community Association Manager

Position Purpose

To work with the Board of Directors (BOD) to provide guidance and improve the overall quality of living in Homeowners Associations (HOA) and Condominium Associations. Property managers serve as the liaison and expert between the BOD, homeowners, committees, and vendors. This role is to represent the values, goals, and strategies of CMA at all times.

• Interact directly with Board of Directors, homeowners, and vendors.
• Help uphold the covenants and standards set in an association.
• Work with your respective Division Manager, Administrative Assistant, and Accountants to accomplish tasks for associations.

• Provide exemplary customer service to clients and other CMA employees.
• Creating draft budgets.
• Monitor budgets and expenses on behalf of clients.
• Create and manage weekly or bi-weekly action item status updates to the Board monthly.
• Attend scheduled client meetings and monthly divisional meetings.
• Compile letters, newsletters, management reports, and board packets.
• Receive service requests for repairs or maintenance of property and report issues to the Board of Directors in a timely manner.
• Visit properties per contract to include violation drives, amenity checks, and performance of client’s contractors.
• Arrange prompt and satisfactory responses to emergency service requests.
• Supervise contractors providing recurring services and monitor specific contractor performance to ensure compliance with contract specifications.
• Check emails and voicemails each business day; respond to voicemails within 24 hours and emails within 48 hours.
• Maintain consistent office hours as designated by CMA policies and procedures with guidance of the Division Manager.
• Serve as liaison between CMA and the Board of Directors, homeowners, service providers, and/or contractors.
• Document performance of direct reports throughout the year and conduct constructive performance evaluations annually, including disciplinary actions with direction from Human Resources.

• Primarily located in a comfortable indoor area but will require some time spent outside inspecting and visiting properties.
• Demands accuracy.
• May be involved in difficult situations.

• Must have/maintain an active Community Association Management (CAM) License or an active Georgia Real Estate License or obtain it before the date of hire.
• Must pass a background check.
• Preferred skills in Vantaca HOA Accounting software & Strongroom AP System.

To be determined based on experience.

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off, paid holidays
• Vision insurance

Monday to Friday, occasional weekends may be required.

Property Management: 3 years (Preferred).

Real Estate License, Community Association Manager (Required). Clear driving record (Required).

Hybrid. After a satisfactory 90‑day evaluation, hybrid/remote work may be possible depending on the discretion of your supervisor and/or needs of the department.

Business Casual per CMA Dress Code.