Customs Supervisor

Overview

C.H. Robinson is seeking a Customs Supervisor for their Customs division. In this role, you will lead a high-performing customs team focused on operational excellence and superior customer service. You will oversee the timely and accurate filing of entries with Customs and Border Protection and Partner Government Agencies, ensuring smooth release and delivery of goods. Your leadership will drive team development, performance monitoring, and day-to-day operational success.

If you’re passionate about building strong teams and delivering exceptional results, this is your opportunity to make an impact.

At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site 3 days a week, igniting creativity and driving impactful results. With the flexibility for remote work the rest of the time, this role strikes the perfect balance between teamwork and autonomy.

Candidates are eligible to be based in Atlanta or Knoxville.

• Lead and develop a high-performing customs team focused on exceptional customer service and operational excellence
• Recruit, train, and assign team members to ensure optimal productivity and compliance
• Monitor team performance, balance workloads, and drive continuous process improvements
• Resolve issues impacting cargo release, delivery timelines, or customer satisfaction
• Collaborate with leadership and product teams to streamline processes and enhance efficiency
• Manage team financial performance and contribute to staffing and forecasting decisions
• Oversee customs operations, ensuring timely and accurate entry filings and regulatory compliance
• Act as an escalation point for customer issues and maintain strong client relationships
• Drive adherence to customer SOPs and corporate compliance policies
• Identify and track performance metrics to support team development and operational success

• High School Diploma or GED
• Minimum 3 years of customs brokerage experience

• Bachelor’s degree from an accredited college or university
• CCS Certified
• Direct or indirect supervisory, management or leadership experience
• Demonstrated ability to lead, motivate and influence others, set a positive example, and create a productive, positive environment
• Strong written and verbal communication skills
• Strategic and creative thinking skills
• Strong problem-solving skills
• Values a diverse and inclusive work environment

$54,700.00 - $

The base pay range displayed on each job posting reflects the minimum and maximum base pay for the position across all U.S. locations. Your individual base pay within this range is determined by work location, which takes into account geographic cost of labor, and additional factors, including job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few.

You may just be our next great fit!

C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

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Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

• Three medical…