Supervisor, Claims Operations

Overview

The Claims Operations Supervisor will be responsible for various facets of the Clerical, Prompt Pay and Disability departments, including inventory management of responsible departments. Provide guidance and direction to team members, as well as implement workflows, as needed. Primary contact for handling and prioritizing any questions and issues from other departments and is responsible for staff management including training, development, coaching, quarterly and annual reviews.

• Lead employees to meet department expectations for productivity, quality, and goal accomplishment.
• Work closely with Manager to provide staff continued training and coaching initiatives.
• Conduct one on one coaching and development sessions with team, collaborate with Manager on any areas of development.
• Efficient and effective inventory management.
• Identify ways to streamline and improve efficiency of workflows to ensure quality standards are not compromised and best practices are utilized.
• Work with department Manager, Recruiter and Human Resources to interview, select & hire an appropriate number of employees.
• Maintain employee work schedules including assignments and training.
• Monitor all reports within department to ensure work is being handled timely and accurately.
• Conduct weekly meetings with assigned team members to ensure tasks and projects are completed on time.
• Ensure continuing efforts are made to cross train team members.
• Work with department manager to identify and handle issues proactively.
• Supporting other projects or tasks as assigned by management.
• Lead, coach, motivate and develop. Responsible for one-on-one meetings, performance appraisals, growth opportunities and attracting new talent.
• Clearly communicate expectations, provide employees with the training, resources, and information needed to succeed.
• Actively engage, coach, counsel and provide timely, and constructive performance feedback.
• Performs other related duties as assigned.

• Bachelor’s degree or equivalent work experience required.

• Minimum of 1-2 years in a leadership/ supervisory role. Minimum of 3 years of group health insurance, benefits experience, and administrative skill required.
• Intermediate level work experience with Microsoft Office Suite software applications.
• The ability to easily learn other software and systems.
• Be able to write professional business correspondence and procedures.

• Accountability
• Communication
• Action Oriented
• Timely Decision Making
• Building Relationships/Shaping Culture
• Customer Focus

This is a standard desk role – long periods of sitting and working on a computer are required.

Remote

Here at Allied, we believe that great talent can thrive from anywhere. Our remote friendly culture offers flexibility and the comfort of working from home, while also ensuring you are set up for success. To support a smooth and efficient remote work experience, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 100 Mbps download/25 Mbps upload.

Reliable internet service is essential for staying connected and productive.

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

Compensation is not limited to base salary. Allied values our Total Rewards, and offers a competitive Benefit Package including, but not limited to, Medical, Dental, Vision, Life & Disability Insurance, Generous Paid Time Off, Tuition Reimbursement, EAP, and a Technology Stipend.

Allied reserves the right to amend, change, alter, and revise pay ranges and benefits offerings at any time. All applicants acknowledge that by applying to the position you understand that the specific pay range is contingent upon meeting the qualification and requirements of the role, and for the successful completion of the interview selection and process. It is at the Company's discretion to determine what pay is provided to a candidate within the range associated with the role.