Devon Service Manager

General Overview

Fear Free delivers services across the Southwest for victims, children and perpetrators of domestic abuse, sexual violence and stalking with the aim to break the cycle of abuse and supporting all to live free from fear. We provide trauma responsive support, and this post will be fundamental to ensuring service users, stakeholders, and partners experience this in our daily delivery.

As the Devon Service Manager, you will oversee all the adult ITRS team and be instrumental in developing and sustaining networks, partnerships and new networks across Devon. You will be responsible to the Head of Service and be part of the service manager team working closely alongside the other service managers.

Alongside your service manager colleagues, you will play a key leadership role in the delivery, development, and oversight of high‑quality services for individuals impacted by domestic abuse, sexual violence and stalking, as well as for those who use harmful behaviours. You will be part of a team managing a diverse portfolio of services spanning prevention, crisis intervention, behaviour change, survivor recovery, and professional training.

These include in‑person interventions and digital platforms, therapeutic services and outreach across all age groups and communities.

You will be responsible for ensuring that our services are trauma‑responsive, culturally competent and inclusive, with a strong focus on safeguarding, survivor voice and best practice. You will support teams to deliver consistently excellent support, ensure contract compliance and drive continuous improvement and innovation in a changing landscape.

As part of the Service Manager team, you will also hold strategic responsibility in scoping new projects, supporting research and business development opportunities. You will also ensure that the wellbeing and development of our people is at the front of our management and leadership priorities.

As the Devon Service Manager, you will have experience working with health professionals in a management or training capacity, and a comprehensive understanding of trauma‑informed practice and managing risk. This service takes an innovative approach to both delivering training to GP surgeries and providing therapeutic support to patients referred to us via surgeries who have received our training.

Fear Free is committed to flexible and hybrid working and this role will be a mix of home based and office based, alongside requiring travel for multi‑agency meetings and other deliverables. This role may include evening and weekend work when required.

• Service Delivery Oversight:
  Ensure the smooth and effective daily running of services across all areas—domestic abuse, sexual violence, stalking, behaviour change, survivor recovery, and training—delivered both in‑person and digitally.
• Leadership and Management:
  Role model trauma responsive and inclusive leadership, ensuring all staff and volunteers are effectively performance managed and live the charity’s values.
• Safeguarding and
  
  Risk Management:
  
  Lead on child safeguarding and act as Deputy Safeguarding Lead when required. Oversee safeguarding practices across services, ensuring timely risk assessments, safety planning, and escalation of concerns.
• Quality Assurance and Continuous Improvement:
  Monitor service quality and lead service improvements in response to learning, client feedback, and evolving best practice.
• Policy and Compliance:
  Ensure all services operate within legal, regulatory, contractual, and policy frameworks.
• Performance Monitoring and Reporting:
  Track and analyse performance data to assess impact, identify trends, and inform service planning. Produce high‑quality reports.
• Partnerships and Representation:
  Maintain strong local and strategic partnerships with statutory and voluntary agencies. Represent the charity.
• Crisis and Incident Management:
  Support staff with complex or high‑risk cases. Lead operational responses to critical incidents. Provide Duty Out of Hours cover.
• Volunteer and Student Engagement:
  Oversee the safe and meaningful integration of volunteers and student placements into service delivery.
• System…