Project Manager, Program ​/ Project Manager, Operations Manager

Overview

Are you looking for limitless career opportunities with a company that values growth, innovation, and teamwork? At Ntiva, we’re more than a Managed Services Provider, we’re a community dedicated to helping each other, our clients, and their businesses thrive both personally and professionally. Ntiva is a culture of people who are passionate about the work…and each other. Our clients view us as an essential part of their teams, relying on us for strategic guidance, fast solutions to complex challenges, and proactive support.

With strategic locations across the U.S. and leadership from our founder, Steven Freidkin, we’re on the front lines of a fast-paced industry, facing cybersecurity threats and rapid technology changes together. If you thrive in a dynamic, supportive environment and enjoy going above and beyond, we’d love to meet you. Come explore one of our many opportunities and grow with us!

As the Project Manager, you will lead the management of infrastructure projects for existing and new client deployments, implementations, changes, onboardings and upgrades.

This is a remote position; however, team members should be willing and able to travel if the need arises, though such travel is expected to be infrequent. To best support our clients and team, this role is open only to candidates who are physically located in either the Chicago, IL or Indianapolis, IN areas.

• Provides excellent customer service to clients with excellent communication and clear expectation management
• Maintain minimum billable utilization of 80%
• Develop and understand project plans, schedules, deliverables, and constraints and be able to communicate them effectively
• Ensures projects follow the defined plan and communicate and adjust as modifications are required
• Facilitate both internal and external project related meetings and communications to initiate, plan, execute, monitor, control, and close projects
• Work and communicate with all Professional Services, Sales and Support teams to drive the delivery of projects on-time and within identified budgets
• Handle internal and external project escalations, bringing in management as needed
• Ensures engineers are documenting time and changes and work with management in case of exceptions
• Schedules engineers and admins for project tasks and confirms they are completed
• Manage change order processes for when modifications to the scopes of projects are required
• Work with vendors/3rd parties for scheduling as needed
• Work outside regular business hours on occasion

• 2-4 years in Project Management experience in IT Managed Services
• Connect Wise Manage, Automate, and/or other professional service automation software
• Strong skills with MS Office (Excel mainly), MS Project and Smartsheet
• Project Management process groups
• Strong interpersonal skills to effectively communicate with clients during project deployments are required
• This role involves extended periods of sitting or standing and regular use of computers and office equipment

• Ability to communicate professionally, in English, both written and orally
• Ability to write business correspondence and process procedures
• Ability to effectively present information and respond to questions from groups of managers, clients, and the general public

• CAPM or PMP certifications

• Medical, Dental and Vision coverage for employee and family
• 401k + company-matched contributions 4% match on 5% contribution - no vesting period! (Employee and Company contribute after 90 days)
• Group Term Life and Accidental Death and Dismemberment coverage (company provided)
• Short-Term (voluntary enrollment) and Long-Term Disability coverage (company provided)
• Health Savings Account (HSA) Options / PPO Options
• Employee Assistance Program
• Paid Time Off (PTO) + Volunteer Time Off (VTO) + 8 Paid Holidays + 3 Floating Holidays
• Education Reimbursement Program
• Generous Employee Referral Program - cash bonus for successful referrals!
• Dynamic Recognition and Rewards
• Clear Promotion and Advancement Tracks
• Work…