Operations Manager, Warehouse

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Riverstone Logistics (RLX) is committed to being an honest, reliable, dependable freight forwarding partner. Every day we are focused on fulfilling our Purpose of using our God-given talents and opportunities to love our neighbors, serve our communities, and improve our industry.

RLX provides final mile deliveries through dedicated and network models for various clients across the United States. We love working with new clients that are looking to enhance their customer experience through final mile deliveries.

Headquartered in Charlotte, North Carolina, RLX currently has over 700 employees and is always looking for new employees that demonstrate leadership capabilities and exceptional communication skills to grow with us at our home office as well as client sites across the United States.

The Operations Manager, Warehouse supports the General Manager to ensure the effective operational efforts of an individual client location under limited supervision. The Warehouse Manager participates in the development and implementation of location policies and procedures. They also conduct operational analyses, and audits current procedures to monitor and improve the efficiency of operations and client satisfaction. The Warehouse Manager will spend most of their time in the warehouse maximizing the performance of the site.

• Ethics & Values
• Problem Solving
• Customer Focus
• Drive for Results
• Functional/Technical Skills
• Managing & Measuring Work
• Timely Decision Making
• Developing Direct Reports & Others
• Delegation
• Motivating Others

The essential functions include, but are not limited to the following:

• Oversight of the daily operations of the warehouse and to ensure daily objectives are being met
• Maintain Lean Six Sigma throughout the warehouse
• Enforce company compliance standards
• Support an environment that fosters open and positive team communication
• Build a strong rapport with our service providers and clients
• Communicate daily goals of facility; devise, communicate and implement plans to obtain operational goals; work with and motivate employees to ensure goal achievement; provide progress or constraint updates to management and implement corrective measures as needed
• Enforce location safety management plans
• Delegate and direct the work of the warehouse team
• Manage a team of direct reports (punctuality, performance, time and attendance, discipline, coaching, etc.)
• Interview, train, select employees
• Performing other duties as assigned (may vary depending on client requirements)

• Bachelor’s Degree preferred
• Two (2) years or more of warehouse experience required
• Must have people management experience
• Ability to prioritize and organize work, along with strong follow-up, analytical, problem-solving, and decision-making skills
• Ability to effectively communicate in both verbal and written forms with customers, employees, peers, and management
• Create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
• Ability to act as a Location’s point of contact in the absence of the General Manager
• Work with minimal supervision
• Ability to maintain performance in a fast-paced environment
• Exposure to Lean principles and 5S systems, tools, and standards (beginner level)

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk and stand for long periods of time, communicate effectively with coworkers and outside…