Senior Manager, GTM Programs

Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.

This Senior
Manager of Go-to-Market (GTM) Programs will lead and drive core programs that transform the way Samsara’s Implementation, Renewals, and Customer Success teams operate making them more efficient and higher quality at their role leading to increased renewal rates and customer NPS. This high-impact role will be instrumental in owning and operationalizing the program management office (PMO) for the Revenue Operations team, enabling GTM leaders to execute with clarity, consistency, and efficiency.

The ideal candidate will serve as a strategic partner to renewals, customer success, operations, and cross-functional leadership, ensuring alignment and execution on programs such as defining and up leveling methodology, improving value journeys and business reviews, and reducing risk across the customer base. This is a highly visible role that requires a strong bias for action, attention to detail, and a track record of leading cross-functional programs in a fast-paced environment.

This is a remote position open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area.

• You want to impact the industries that run our world: Your efforts will result in real-world impact – helping to keep the lights on, get food into grocery stores, and most importantly, ensure workers return home safely.
• You have an innate curiosity about how businesses work: One day you’ll meet with someone in waste management, and the next you may be learning about the inner workings of a food distribution center. Our top sales team members seek to learn the ins and outs of the businesses they support in order to make a larger impact.
• You build genuine relationships with your customers: The industries we serve have relied on pen-and-paper solutions for years and haven’t been met with the type of technology we offer. Our customers value earned trust and human relationships built over time.
• You want to be with the best: Samsara’s high-performance culture means you’ll be surrounded by the best and challenged to go farther than you have before.
• You are a team player: At Samsara, sales is a team sport. We help each other out by sharing best practices and focusing on winning as a team.

• Build out the Post-Sales PMO (program management office) and drive key transformational programs
• Partner closely with Renewals, Customer Success, Rev Ops, Finance, Enablement, and Product Marketing
• Create standardized templates, best practices, and documentation for program repeatability and scale
• Track and report on key program KPIs and execution milestones
• Identify and mitigate risks to program execution, proactively solving roadblocks with stakeholders
• Establish a center of excellence, bringing a continuous improvement mindset to all processes and programs
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
• Hire, develop, and lead an inclusive, engaged, and high-performing team