Branch President

Overview

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit

Plans, develops, and executes Associa’s cascaded business objectives, utilizing a combination of personal accountability alongside branch team leadership and empowerment.

• Partner with company executive leaders to plan business objectives, develop organizational policies, and coordinate functions and operations between branches, ancillary companies and home office departments.
• Lead the cascaded respective branch management planning, including budgeting.
• Lead the overall respective branch’s performance in employee experience improvement (affecting employee morale), client experience improvement (impacting both client retention & client growth), and financial profitability; this will be measured via branch-specific Balanced Scorecards.
• Oversee the branch management agreement renewal process and actively promote maintenance operations.
• Understand Ancillary Company importance and actively engage branch staff to attain higher adoption rates with clear Community Association/ Strata Manager program support.
• Prepare branch management reports and financial statement responses timely to determine objective completion and progress, assisting branch leadership in modifying management plans to still achieve committed objectives.
• Play an active role in ensuring timely branch corporate Accounts Receivable collections and internal controls.
• Drive environment improvement based upon Internal Audit reports and training.
• Educate branch teams regarding company policies and procedures compliance, as well as compliance with federal and state laws.
• Provide motivational mentoring and coaching to branch teams to support them in accomplishing annual and quarterly business management objectives within the related areas of responsibility.
• Evaluate performance of branch teams for compliance with established company policies and objectives and their contributions in attaining objectives; responsible for hiring and firing of branch executive employees; serve in various capacities on executive committees covering areas such as management, operations, etc.

Manages a branch leadership team who, through subordinate leaders, supervise employees in the Operations, Services, Communications, Marketing, and Maintenance Departments. Is responsible for the overall direction, coordination, and evaluation of these business units via the Branch Management Plan, Balanced Scorecard Reviews and individual Planning & Performance Review cycles. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

Responsibilities include interviewing, hiring, and training key personnel; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

• Bachelor's or advanced degree in business administration or related field, five plus years of continuous leadership experience in property management or a related service field; or equivalent combination of education, experience and/or training.

Ability to read, analyze, and interpret complex business documents. Ability to respond effectively to sensitive employee and/or client inquiries or complaints. Ability to make effective and persuasive speeches and presentations on controversial or complex topics to executive leadership, public groups, employees, vendors, homeowners and/or boards of directors.

Ability to define problems to root causes, collect data and interview key stakeholders, establish fact patterns, and develop good business judgment and conclusions.

Demonstrated knowledge of the community association management industry, including business…