Manager, Education Delivery Operations

Overview

We are Tennis! The USTA (United States Tennis Association) is the national governing body for the sport of tennis and the leader in promoting and developing the sport’s growth on every level in the United States, from local communities to the crown jewel of the professional game, the US Open.

Why Work for the USTA? We are a passionate team of staff and volunteers focused on growing the sport of tennis and making it accessible to all. We are committed to removing barriers and creating opportunities for ALL to participate. Don’t know tennis? Don t worry, you can still find yourself in the game!

The Manager, Education Delivery Operations supports USTA Coaching programs, including workshops, the Fellowship Program, and USTA Coaching Education Centers, ensuring seamless program delivery and operational consistency across sites. This role focuses on maintaining high-quality execution, optimizing resources, and driving process improvements. Working closely with the Director of Education Operations, the Manager helps uphold program integrity and enhances the overall effectiveness of USTA Coaching initiatives.

• Support USTA Coaching Delivery projects and initiatives across USTA Coaching Education Centers, satellite sites, and external locations to ensure program consistency and effectiveness.
• Assist in budget tracking and expense monitoring for USTA Coaching delivery programs.
• Oversee workshop execution and evaluations, ensuring operational excellence and uniformity across all locations.
• Manage and coordinate Education Operations meetings, including agendas, documentation, and follow-ups.
• Provide KPIs and data to the Membership Acquisition department
• Oversee all logistics for the USTA Coaching Summer Fellowship Program, supporting both National Campus and external sites.
• Lead efforts to streamline and innovate administrative processes to improve efficiency and optimize human and financial resources.
• Support logistics needed for educational content filming
• Perform other duties as assigned by the Director, Managing Director, or CEO to support USTA Coaching initiatives.

• Bachelor s degree in a sports-related field and/or relevant experience
• 3 or more years of event and project management experience
• Excellent time management and interpersonal skills
• Excellent critical thinking and decision-making skills
• Excellent interpersonal, organizational, and problem-solving skills
• Ability to communicate with numerous constituents in an effective, timely manner
• Demonstrated strong time management skills to manage multiple projects and meet deadlines
• Competent collaborator and skilled cross-functional communicator
• Strong working knowledge of performance and operations management
• Strong working knowledge of Microsoft Word, PPT, Excel, and Google Suite
• Comfortable working collaboratively in a team, in a leading role, or in a supporting role
• Ability to navigate effectively within the USTA and build strong working relationships with key partners
• This position is designated as "hybrid/flex" in Orlando and may allow for both remote and on-site work. Any such position must meet the current USTA hybrid/flex requirements as updated from time to time. Please consult HR for the most current policy.

• Flexibility:
  Our Hybrid with Flexibility approach combines a balance of remote working with in-office collaboration to spark teamwork and creativity.
• Comprehensive benefits designed to meet your unique needs:
  Medical, dental, vision, access to doctors virtually, a flexible spending account to manage your health and dependent care expenses, and life and disability insurance are a small part of our offerings.
• Time to recharge and energize:
  Generous paid time off policy - including vacation, sick, personal, and paid holidays, parental leave, and a paid winter recess.
• Plan for your future financially and professionally: 401(k) with employer matching (up to 6.5%), promotional and growth opportunities, and Learning and Development programs to learn on the job
• Mental and emotional wellness:
  Resources for overall well-being, including mental health and meditation benefits.
• Other cool perks: A personalized health management…