Commision Department Manager

Overview

InVision is a Professional Recruitment Firm involved in Engineering, Industrial/Skilled Trades, Information Technology and Professional Services within Canada and the U.S. We have a successful track record working on both small and large recruitment projects, across North America. Our client is a leading insurance company is looking to hire a Commision Department Manager to join their growing team.

In this role, you will oversee the daily operations of the department, ensuring accuracy and efficiency in all commissions related tasks. You will supervise the reconciliation process for commission statements, manage agent inquiries, and ensure timely payroll submissions to the Finance department.

• Lead and oversee the daily operations of the USA Commission Department, ensuring all commission-related tasks are executed with accuracy and efficiency.
• Supervise the commission statement reconciliation process, including the collection, processing, and input of commission data from various insurance carriers.
• Ensure timely and accurate reconciliation of bank deposits, with all payroll submissions to the Finance department completed on designated payroll days.
• Manage and monitor the responses of Commissions Administrators to agent inquiries, ensuring that all interactions are timely, accurate, and professional.
• Address and resolve escalated agent inquiries promptly, ensuring a high level of service and customer satisfaction.
• Collaborate with internal teams to maintain and update the Commissions Department's process manual, ensuring all procedures are documented and followed consistently.
• Identify opportunities for process optimization and technological improvements that will enhance operational efficiency and accuracy.
• Lead, mentor, and support a team of Commissions Administrators, providing resources, guidance, and development opportunities to enhance individual and team performance.
• Monitor and assess team performance throughout the year, providing constructive feedback and applying corrective measures when necessary. This includes conducting annual performance reviews and addressing performance issues as they arise.
• Oversee the onboarding processes for new team members, ensuring that new hires are properly integrated into the team and equipped to perform their roles effectively.
• Conduct training sessions for new staff, ensuring they are well-versed in department processes and tools.
• Manage team attendance, including tracking vacation and sick days using, ensuring accurate record-keeping.
• Lead weekly department meetings to discuss priorities, key updates, and departmental goals. Ensure that all team members are aligned on expectations and project timelines.
• Serve as a key point of contact for the management team, providing regular updates on department progress, team performance, and any potential challenges.
• Provide support for any other commissions-related tasks or projects as requested by company leadership or executives.
• Collaborate with other departments to ensure that commission processes align with overall company objectives and contribute to operational success.

• Minimum of 3-5 years of experience working in a commissions department within an IMO or insurance carrier is required.
• Minimum of 2-3 years of experience in a management or leadership position is required.
• Proven ability to lead, manage, and develop a high-performing team.
• Proficient in Excel and other software platforms.
• Strong verbal and written communication skills, with a focus on providing clear, concise, and professional interactions with both internal and external stakeholders.
• Exceptional organizational and time-management skills, with a strong ability to prioritize and manage multiple tasks simultaneously while meeting deadlines.
• High level of accuracy in managing and reconciling financial data and commission statements.
• Strong analytical and problem-solving skills, with the ability to identify and address issues effectively.
• Must reside and be authorized to work in the USA.
• Bilingual in Spanish is a significant asset; willingness to learn Spanish is also considered a strong advantage.

• Extended health insurance and benefits
• Career growth and development opportunities
• Fully Remote work environment
• 401K

All Qualified candidates will be contacted.

InVision is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind:

It is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.