Facilities Manager - Club Plaza - Kansas Missouri

Overview

LAZ Parking is one of the largest and fastest growing parking companies in the country. LAZ operates hundreds of thousands of parking spaces across the country. When it comes to parking, we're the experts!

We are also a PEOPLE FIRST company. We often say "parking is our industry but people are our passion." Our mission is to "create opportunities for our employees and value for our clients". If you're looking to join a growing company led by passionate people committed to being the best - contact us today!

• Country Club Plaza
• Pay range $50,000-$60,000 annually

The Facilities Manager oversees the operations of a location(s), under the direction of the Operations Manager to ensure 24/7 professional parking management. The Facilities Manager will support the programs and initiatives originating from our home office and help to support the individual needs of their operational teams throughout their assigned location(s).

• Sole Point of contact for any parking inquiry or need for the Country Club Plaza
• Administrative and tenant communications in a timely manner (phone calls, emails, etc...)
• Monthly parking inventory tracking and asset management
• Routine inspection of all garages
• Oversight and management of the enforcement team
• Escalation of issues to senior management as needed
• Project management over any updates, changes, additions to the parking operation

• Monitor and respond to emails from tenants, property management, and internal teams within one business day
• Address inquiries related to parking access, violations, billing questions, and general operations
• Maintain a professional, courteous, and solution-oriented tone in all communications
• Daily walkthroughs of facilities to inspect for safety, maintenance, and compliance issues
• Conduct enforcement team pre shift huddles
• Work alongside enforcement team in the field to ensure best practices and the SOP is being followed
• Review appeals dashboard, enforcement dashboard, ensure productivity is being met

• Follow up on unresolved tenant issues
• Attend bi-weekly meetings with Client and other vendors of the Plaza
• Create schedule for enforcement team
• Review enforcement routes with facilities/ leadership as needed for adjustments
• Send leadership team weekly summary
• Disciplinary actions as needed
• Inventory review and order supplies as needed

• Safety Audit Completion
• Operational Audit Completion
• Financial statement review
• Review of staff performance
• Meeting with Client to provide possible improvements, projects, and updates to the operation
• Prepare monthly operational summary

• Bachelor's Degree or equivalent work experience.

• 1+ year in a Management role.
• Knowledge of Excel, Word, Power Point and General Microsoft Office Applications.
• Parking management experience is preferred but not required.
• Experience working with financial statement/accounting, P&L reports and budgeting.
• Ability to be flexible in schedule in order to meet operational needs. This may require occasionally working outside of regularly scheduled hours.

• Ability to seek improvement and create an environment of idea sharing and creative problem solving.
• Strong customer service skills and abilities.
• Ability to be approachable and facilitate coaching conversations with employees and managers.
• Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude).
• Ability to encourage open expression of ideas and opinions.
• Excellent teambuilding and interpersonal skills.
• Ability to work independently and multi-task.
• Ability to communicate professionally and effectively with all levels of the organization.
• Ability to interpret policies, procedures, and standard business practices.
• Demonstrates a sense of urgency and timeliness.

• Willingness to work in the elements - heat, wind, snow, rain, etc.
• Ability to lift, push and pull at least 25 pounds.
• Ability to stand, walk and run for extended periods of time.
• Ability bend, stoop, squat and lift frequently throughout a shift.

The physical demands described here are representative of those that must be met by…