Director, National Facility Management

Overview

Leader & SME responsible for creating a center-led approach for facility management across all regions. This position will require responsibility to create policies, standards, and implement best practices in the maintenance of Quest healthcare facilities. Will help prioritize investments in facility repairs as well as develop scorecards for facility maintenance.

• Create a forum for an extended (indirect) team of facility leaders across the enterprise. Set up monthly calls, set agendas, bring speakers.
• Identify best practices for preventive maintenance.
• Develop metrics and scorecards to measure performance of Quest businesses around maintenance and facility repairs.
• Collaborate with the Exec. Dir for Network Optimization and Dir. Of Business Continuity to conduct annual surveys measuring facility weaknesses.
• Develop a prioritized list of actions to remedy facility weaknesses.
• Document and track portfolio of capital investments for facility repairs. Work with internal regions to prioritize capital spending on projects considering facility weaknesses and other factors.
• Track and review spending across the corporation on facility services (security, landscaping, electrical, water, gas, and building maintenance) for large sites. Identify opportunities to reduce spending or improve effectiveness.
• In maintenance, design standard guidelines / SOPs for different programs. Identify best practices in types and frequency of maintenance activities around facility systems. Deploy best practices to the regions. Update policies where needed. Facility systems include electrical, plumbing (water, drains), DI water production and distribution, HVAC, generators, UPS, transfer switches, gas and fuel supply, roof and parking.
• Work with National Director of Real Estate and Construction to establish policies, standards and SOPs around management of large construction projects (above $500K).
• Participate in CBRE quarterly reviews — organized by the National Director of RE and Construction.
• Collaborate with our maintenance vendor, C&W, to establish regular reviews. Align with performance reviews set up by Corporate Procurement where applicable.
• Prepare executive reports detailing plans and achievements for main activities.
• Deliver reports and presentations as part of the role, including:
• Metric updates and scorecards to the extended facility teams.
• Status updates on goals and progress vs. goals to peers within Real Estate Footprint Optimization and Operations Excellence leaders (including VP of Ops Excellence).
• Participate in updates / planning sessions with business unit Senior Leadership Teams or corporate Senior management.
• On selected projects, gather information and collaborate with Quest project stakeholders, construction PMs, facility leaders, and 3rd party vendors (legal, architects, general contractors, 3rd party project managers).
• Review and approve construction capital expense justifications when called upon.

Required

Work Experience:

• 10+ years of experience in facility management and maintenance/repair programs.
• Demonstrated experience and ability to complete projects to budget, timeline, and requirements.
• Bachelor's degree is required; advanced degree is preferred.

Preferred

Work Experience:

• Knowledge of construction projects — some experience running construction or large repair projects.
• Experience managing a capital budget on projects or programs.

Physical and Mental Requirements:

• Office/home office environment.
• Occasionally lifting up to 25 pounds.
• Extended periods of focus and extended periods of sitting or standing.
• Ability to manage stress and handle multiple priorities in a high-volume setting.
• Position requires travel; travel opportunities involve site visits, facility walk-throughs, and cursory inspections of systems (electrical, mechanical, HVAC, etc.).
• Some evening work hours may be required ad-hoc, depending on project needs and reporting deadlines.

Knowledge:

• Breadth of knowledge and deep experience in facility management.
• Preferred breadth of knowledge in healthcare facility management.
• Strategic mindset to deal with enterprise-wide projects, evaluate long-term trends, and create…