Service Manager

Job Summary

DrPA are recruiting for an experienced & motivated healthcare service manager with exceptional interpersonal and leadership skills to join our friendly team.

DrPA Secure provides GP services to approximately 30 HMP/detained sites in the country. The Service Manager will work closely with our internal team and external partners ensuring a high‑quality GP service provision.

This role is full time and is remote.

DrPA has been operating in secure environments since 2014 providing General Practitioner services. We deliver our services based on our ethos of CARE:

• Com passionate care that is trauma informed and supportive
• Assurance that care is evidence-based & demonstrates high‑quality outcomes for our patients
• Respectful of peoples cultural and religious beliefs
• Empowerment: we centre each resident by co‑creating holistic care plans that treat their needs and equip them to self‑manage their wellbeing.

• Management and leadership of the GP service line team
• Oversee the team, which includes a GP relation manager / workforce planner
• Allocation of Advanced Nurse Practitioners across the sites
• Planning, preparing and presenting at external stakeholder meetings
• Ensuring the team’s actions are delegated and fully completed within specified timescales
• Ensuring complaints, processes and guidance are in line with company policy
• Overseeing completion of audits, developing and completing action plans as part of the regulatory framework
• Keep the Executive team informed of strategic service development ensuring high‑quality GP care provision
• Ensure recruitment, training, performance, management and staff wellbeing are maintained to a high standard
• Keep up to date with changes within Health and Justice and related legislation
• Bring innovation into the service and coordinate projects within the service line
• Develop, maintain and grow external stakeholder relationships
• Support regulatory frameworks such as the CQC within our commissioned services

• Educated to a degree level on business or healthcare
• IT literacy skills
• Experience of managing multidisciplinary teams
• Experience of HR processes, workforce planning and development
• Experience of performance management including appraisals
• Experience of working in a similar role within a healthcare setting

• Pension salary scheme available
• Employee Assistance Programme (EAP): confidential 24/7 support
• Access to perks at work

• Reference number: E
• Contract:
  
  Permanent
• Work pattern:
  Full‑time, Home or remote working
• Salary: £40,000 a year
• Posting date: 19 January 2026
• Locations:
  Flat 42 Kew Court, Richmond Road, Kingston Upon Thames, Surrey, KT2 5BF

Applicants must have been living in the United Kingdom for the last 5 years with no more than a 28‑day break being outside of the UK and no gaps in employment during this time. They must hold a UK/Irish/EU Passport or an Indefinite Leave to Remain Visa.