Unit Manager, Stop Loss RFP Team - Remote

Overview

Symetra has an exciting opportunity to join our Benefits Division team as the Unit Manager of the Stop Loss RFP Team
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As the Unit Manager, you will be responsible for leading, supervising and developing employees to meet individual unit performance objectives, which may include time standards, quality & production goals. Will supervise an operational unit of 8+ employees.

• Providing employees with coaching, feedback and developmental opportunities and building effective teams.
• Setting clear expectations and holding employees accountable for performance.
• Overseeing training and development of employees and making effective staffing decisions. Building appropriate bench strength. Ensuring employees adhere to legal and operational compliance requirements.
• Providing coaching, direction and leadership support to team members in order to achieve employee, business and customer results.
• Challenging and inspiring employees to achieve business results and motivating them through leadership and by celebrating successes.
• Accountable for managing daily workflow to meet Service Level Agreements, including making recommendations for maintaining appropriate staffing levels.
• Responsible for appropriate record keeping, required reports, and ensuring related administrative functions are correct and maintained according to company policies.
• Accountable for resolution of customer and/or partner questions and complaints.
• Defining short-term goals and objectives for their work group.
• Effectively communicating unit/department/company goals to achieve understanding and acceptance.
• Continuously building subject matter expertise by being a student of the business. Demonstrating technical knowledge of policies and procedures.
• Manages essential support functions and special projects as needed.
• Assisting in the development of processes and procedural changes to improve unit/department performance.
• Other duties as assigned.

“If you want to work for a company that is always considering its employees while working towards sustainable growth this is that company. Within Symetra, there is always innovation, empowerment, and growth opportunities, all while providing us with a great work/life balance and incredible benefits for a very reasonable cost!” - Cindy G., Program Manager

“If you are looking for a company that will magnify your talents, give you a voice, and that will continuously challenge you while pushing you to grow, you've found the right place. I'm so lucky to have found Symetra. I have never been happier!” Gina

B.

- Medical Risk Consultant RN
- Auditor Trainer

We don’t take a “one-size-fits-all” approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.

• Flexible full-time or hybrid telecommuting arrangements
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Give back to your community and double your impact through our company matching
• Want more details? Check out our Symetra Benefits Overview

$66,100 - $110,100 annually plus eligibility for Company Annual Bonus

• High School diploma required.
• Bachelor’s degree or equivalent work experience required.
• Excellent interpersonal and communication skills.
• Strong leadership potential, including the ability to train, mentor and coach individuals and/or a group.
• Demonstrated ability to manage multiple priorities in a fast paced and changing environment.
• Demonstrated ability to identify and analyze issues trends that impact customer satisfaction.
• Previous supervisory experience.
• Previous customer service experience.
• Previous Stop Loss experience preferred.
• Previous experience in an operations environment.
• Working knowledge of common software applications, business platforms.

At Symetra, we aspire to be the most inclusive insurance company in the country. We're building a place where every employee feels valued, respected, and has opportunities to contribute.

Inclusion is about recognizing our…